Quality Assurance Manager - Notional

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career! Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information. *Position contingent upon successful contract award. Location TBD Clearance Level T2- Moderate Risk Public Trust (MRPT) Primary Function The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within an ICE detention facility. This role ensures that all operations meet ICE Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements. This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations. All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values. Responsibilities Develop, implement, and monitor quality assurance policies and procedures across all departments. Conduct regular audits and inspections to assess compliance with ICE detention standards. Analyze operational data and incident reports to identify trends and areas for improvement. Collaborate with department heads to resolve deficiencies and implement corrective actions. Maintain documentation of audits, inspections, and compliance reports. Train staff on quality assurance protocols, compliance requirements, and best practices. Serve as liaison with ICE Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities. Lead internal investigations related to service complaints, safety incidents, or non-compliance. Support accreditation and certification efforts, including PREA and other federal programs. Promote a culture of accountability, transparency, and continuous improvement. Ensure compliance with OSHA, DHS, and other relevant safety standards. Maintain records and documentation related to safety activities, inspections, and incidents. Coordinate with facility management and security teams to address safety concerns. Job Requirements Bachelor’s degree in Criminal Justice, Public Administration, Quality Management, or related field. 3–5 years of safety and quality management experience in corrections or command center environments. DHS SSBI clearance or eligibility to obtain one. Strong knowledge of ICE detention standards, federal regulations, and audit procedures. Excellent analytical, organizational, and communication skills. Experience with incident tracking systems and quality management software. Must be at least 21 years of age. Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years. Preferred Qualifications DHS or ICE experience Safety certification such as the Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals. Quality certification such as Certified Manager of Quality – Organizational Excellence (CMQ/OE) through American Society of Quality. CPR/First Aid certification Bilingual (English/Spanish or other relevant languages) Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.  Ability to travel Physical Requirements and Work Conditions Ability to ascend/descend stairs  Ability to lift up to 30 lbs.  Exposure to operational emergencies and sensitive investigations. Work is performed in a secure detention facility. May require availability for evening, weekend, and on-call hours. Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Acuity - Janus Global, LLC About Acuity International, LLC: Acuity International  is a global company that provides Advanced Medical Services, Engineering and Technology Solutions and Global Mission Services for commercial and government customers. Formed by five industry-leading businesses – Comprehensive Health Services, Janus Global Operations, Project Time & Cost, Sallyport, and Michael Baker Global Services – Acuity provides solutions and services that support national defense, global diplomacy, homeland security, healthcare, and technology development. Formed in 2018, with headquarters outside of Washington, D.C., Acuity has global reach with 7,000 employees across five continents.   Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!