Sr. ITSM ServiceNow Developer

Overview

Acuity Inc. is growing! We are looking to staff Senior ServiceNow Developers supporting a customer within the Department of State working on a highly visible, mission-critical, long term project.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of “doers” with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in the importance of usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications. We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.

Responsibilities

The Senior ITSM ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing ITSM business processes for the Department of State. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes.

• Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, Change Management.
• Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal.
• Deploys core functionality in an out-of-the-box ServiceNow ITSM system
• Generates workflows and integrations with latest ServiceNow technologies
• Generates Automated Test Framekwork (ATF) tests associated with code produced
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
• Works as part of a team on client engagements
• Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas
  
  
  

Qualifications

• Bachelor’s degree from an accredited college or university, preferably in a related field.
• Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Extensive knowledge in ITIL and ITSM processes
• Demonstrated strength in problem-solving, process improvement, and change management.
• Experience configuring and administering ServiceNow
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Confident presentation and facilitation skills
  
  
  

Desired Qualifications

• ITIL® Foundation and intermediate certifications
• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Administrator certification
• ServiceNow Certified Implementer certification in ITSM
  
  
  

Clearance Requirement

• ability to obtain and maintain a public trust clearance
  
  
  

Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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