Senior Director Optical Operations

Job Type

Full-time

Description

Senior Director, Optical

Santa Ana, CA

Description

SUMMARY:

We have a unique and exciting opportunity for an experienced optical leader to make a significant impact on the growth and operational success of a leading ophthalmology and optometry company in California. This leader must have demonstrated prior success growing an optical business while maximizing partnerships with ophthalmology clinics. Successful strategy implementation will include capitalizing on future integration opportunities between the medical and optical divisions.

In addition to providing leadership to over 30 optical locations within our medical clinics, the Senior Director of Optical will have responsibility for the continued expansion of the three Acuity Optical stand-alone businesses. This goal orientated and high energy leader will play a pivotal role in enhancing the success of the state-of-the-art diagnostic technology used by our telehealth Optometrists and optical team to perform digital eye health screenings and detect eye disease.

Success will mean fostering strong, collaborative relationships between the optical and ophthalmology clinic divisions to integrate services, improve patient outcomes, and create a seamless care experience. Partnering with medical and refractive OD's, this leader will lead change and streamline operations to ensure that OD's can maximize the efficiency of their practice and perform at their highest level.

Requirements

QUALIFICATION GUIDELINES:

REQUIRED:

• Bachelor’s degree in business, healthcare administration, retail management, or related field.
• 8 -10 years’ experience in retail optical and ophthalmology industries.
• Experience should include multi-store retail operations and opening de novo locations.
  
  

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.

• Proven leadership experience within the optical and ophthalmology industry, with a deep understanding of both the medical and optical businesses.
• Strong business acumen with a track record of driving financial and operational improvements in a complex healthcare environment.
• Experience working closely with optometrists, ophthalmologists, and other healthcare professionals to optimize workflows, drive practice efficiency, and ensure high levels of patient satisfaction.
• Excellent communication, interpersonal, and leadership skills with the ability to influence stakeholders at all levels of the organization.
• A strategic thinker with the ability to execute effectively, driving both short-term and long-term growth initiatives.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
  
  

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily a field-based classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• Ability to travel to multiple locations in a geography.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
  
  

Salary Description

$126,000- $169,000