What are the responsibilities and job description for the Manager - Central Claims position at ACUITY, A Mutual Insurance Company?
Acuity is seeking a Manager - Central Claims to supervise a staff of 7-9 inside Claim Representatives. The Manager will ensure compliance with Acuity policies and claims handling standards through participation in hiring, training, regular file reviews and claim audits. In addition this role will oversee and/or handle litigation defense and subrogation claims.
Internal deadline to apply: September 26th, 2025
ESSENTIAL FUNCTIONS:
- Manages team for consistency of claims handling in compliance with the policy terms and applicable laws.
- Monitors claims workload and pending for purposes of equitable distribution of work between all representatives within their unit.
- Promotes our company customer service philosophy to our representatives and monitors for delivery.
- Monitors daily reserves on all claims within his/her unit.
- Provides expense information to the General Manager of Claims for adequate company budgeting.
- Evaluates exposure and grants settlement authority within the manager’s authority level on claims over the representative’s authority.
- Reports regularly to the General Manager of Claims on staff files and litigation files recommending reserve, settlement range and requesting authority in excess of his/her authority.
- Communicates company policy, procedures, questions of coverage, evaluation of liability, exposure and application of law by meeting regularly with representatives and providing feedback.
- Conducts annual performance evaluations and salary reviews.
- Reviews Insurance Department complaints to ensure company policy & applicable laws have been followed.
- Completes monthly report to General Manager of Claims outlining volume, pending, productivity, seminars/training, personnel issues and miscellaneous items affecting the unit.
- Ensures completion of audit functions as outlined by the General Manager and VP of Claims.
- Recommend staffing levels to adequately handle assigned claims and provide excellent customer service to our insureds claimants and agents.
- Conduct interviews for Claim Representative openings.
- Coordinate and assist in the training of new Claim Representatives to ensure consistency of training topics.
- Provide ongoing training and seminars for the representatives applicable to the related states and topics of insurance within their unit.
- Promotes morale, team atmosphere and company pride within their unit.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
College Degree and/or equivalent work experience.
EXPERIENCE:
Thorough knowledge of property and casualty insurance.
OTHER QUALIFICATIONS:
- Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as exempt.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at careers@acuity.com. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
