What are the responsibilities and job description for the Customer Service Representative position at Acudor?
Customer Service Representative
Acudor Products is hiring! We’re seeking a Customer Service Representative to join our team in Roseland, NJ.
About Acudor Products
Acudor Products is a leading global provider of access solutions for the construction and infrastructure industry. For over three decades, we have partnered with architects, engineers, and contractors worldwide to deliver dependable, high-performance access products for commercial, residential, and industrial projects.
The Role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary focus will be ensuring customer satisfaction through clear communication, accurate information, and effective problem-solving. If you enjoy helping others and possess strong phone etiquette, we want to hear from you!
Key Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services.
- Assess customer needs and offer appropriate solutions or alternatives.
- Resolve customer concerns in a timely and effective manner.
- Support sales initiatives by identifying opportunities during customer interactions.
- Collaborate with internal team members to improve the overall customer experience.
Experience
- Previous experience in a call center or customer support role is preferred.
- Strong phone etiquette and communication skills are essential.
- Ability to analyze situations quickly and provide effective solutions.
- Proficiency in data entry with attention to detail.
- Experience in sales or outbound calling is a plus.
Who You Are
- You’re comfortable handling a high volume of calls
- You enjoy solving problems
- You stay organized and detail-oriented
- You thrive in a fast-paced environment
Compensation & Benefits
- Salary range: $45,000–$50,000 annually, commensurate with experience
- Career advancement opportunities
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
This is an in-person position that will report 5 days/week to our company HQ in Roseland, NJ.
Acudor is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Salary : $45,000 - $50,000