Velo Cloud Network Engineer

About AcuativeAcuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.Scope of the Position Will help with Tier III support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer will be located near Strongsville Ohio, Fairfield NJ, or Herndon VA will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.Essential Functions:Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as neededTroubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as neededWork effectively with vendors to resolve issues, escalating issues with the vendor as neededWork effectively with field service technicians remotely, providing over the phone direction to resolve issues when neededEffectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments Will be responsible for any Problem Management/Root Cause Analysis that needs conductedWill be responsible for any Change Management that needs conductedWill design, configure, implement, and test network changesWill design, configure, implement, and test security systems changes and policy changesWill perform forensic analysis on network/security eventsCustomer network improvement analysisReview vendor software advisory notifications• Must be able to communicate technical issues to customers• Training/Mentoring of lower level Analyst• Reviewing/Updating all process documentation when requested• Be able to effectively communicate with peers and all levels of management within the organization both written and verbally• Excellent customer service skills• Must be proficient with using Microsoft Visio• Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues• Ability to troubleshoot WAN/LAN/WLAN environmentsRequired to work evenings and weekends when requestedRequired to participate in on-call rotation when requestedRequired Qualifications3-5 years of Network Operations experience3-5 years of troubleshooting on VeloCloud Solutions3-5 years of experience using VeloCloud SolutionsVMware SD-WAN FoundationsSD-WAN Experience5 years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc.Customer focusedAbility to multi-task Work with minimal supervision Bonus SkillsVMware SD-WAN FoundationsKnowledge of ITIL Incident, Problem and Change Management process Work EnvironmentSitting at deskClimbing: Ascending or descending stairs and the like, using feet and legs and/or hands and armsLight work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objectsThe worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; analyzing data based upon color and distinguishing incident priorities based upon color differencesEqual Opportunity StatementAt Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.

Salary : $65,000 - $75,000