What are the responsibilities and job description for the Customer Service Coordinator position at Actus Nutrition?
At Actus Nutrition, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. Both divisions are backed by the speed, execution, and passion it takes to exceed the expectations of our customers.
The Customer Service Coordinator is responsible for maintaining customer satisfaction through efficient, timely and accurate sales order fulfillment. The Customer Service Coordinator coordinates with cross functional departments to stay abreast of customer expectations, production schedule adherence and product release dates in order to facilitate timely and accurate shipments of orders.
Shift: Monday through Friday
This will be an onsite opportunity.
Essential Duties and Responsibilities:
- Enter all Customer Sales Orders from Customer POs.
- Send Order Acknowledgements to Customers.
- Maintains accuracy of Sales Order dates, quantities, prices and charges.
- Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
- Provides customer documents in a timely manner.
- Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.
- Notify appropriate internal and external parties of sales order changes or requests.
- Executes Credits and Rebills as required.
- Generates Miscellaneous Invoices as required.
- Acts as point person to facilitate problem resolution for sales orders.
- Promptly responds to customer inquiries and requests.
- Coordinate and process customer returns when necessary.
Qualifications:
- Previous customer service related experience in a manufacturing environment.
- Exceptional interpersonal, communication, and organizational skills.
- Strong working knowledge of computer software applications.
- Ability to multi-task.
- Meticulous attention to detail in a fast-paced environment.
- Experience with an ERP system including sales order processing, inventory management, purchasing, etc.
- Experience in transportation, shipping, logistics.
Actus Nutrition prides itself on advancement opportunities for our current workforce to promote from within. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.