Level II Helpdesk Technician

Job Title: Level II Helpdesk Technician
Location: Riverhead, NY (On-site)
Schedule: Full-Time M-F 8-4 (1 hour lunch)

Launch Your IT Career in a Role That Matters
Acture Solutions is seeking a motivated and service-oriented Level II Helpdesk Technician to support the public education sector. This role is ideal for someone with strong helpdesk experience who is ready to grow their skills in systems and network administration while supporting the technology that powers education.

What You’ll Do
· Serve as a Level 2 escalation point for helpdesk tickets via Incident IQ , supporting more complex technical issues
· Assist with administration of Active Directory and Microsoft Entra ID, including user accounts and access permissions
· Support the maintenance and monitoring of network infrastructure, including switches, wireless access points, and firewalls
· Assist with server administration tasks such as patching, performance monitoring, and basic troubleshooting
· Support Microsoft 365 services including Exchange Online, Teams, and SharePoint
· Help manage district devices using MDM platform (Mosyle, Google Admin)
· Assist with backup processes and verify successful job completion
· Support DNS, DHCP, and basic network services under guidance
· Deploy, image, and configure devices for staff and students
· Document technical procedures, issues, and resolutions
· Provide support for AV, VoIP, and classroom technology systems
· Assist with IT projects such as device rollouts, upgrades, and system improvements

What You Bring
· 2–3 years of desktop support or IT support experience
· Exposure to systems or network administration concepts
· CompTIA A certification (required)
· CompTIA Network certification (preferred or in progress)
· Applicants must currently reside within an hour commute of job posting location.
· Relocation will not be considered.
· This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.

Skills for Success
· Foundational knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting
· Familiarity with Windows Server and Active Directory environments
· Exposure to Microsoft 365 administration
· Experience supporting end-user devices (Windows, Chromebooks, or macOS)
· Strong troubleshooting and problem-solving skills
· Organized, detail-oriented, and able to manage multiple priorities
· Customer-focused mindset with strong communication skills
· Willingness to learn and grow into more advanced systems and network responsibilities

Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization.

What We Offer
· Salary range: $49,000–$59,000 (based on experience)
· Medical, dental, vision, Life Insurance, and Retirement Plan
· Generous Paid Time Off and Opportunities for professional growth and skill development

Ready to Get Started?
If you're passionate about technology, enjoy helping others, and are ready to grow your career in IT—we encourage you to apply. Fingerprinting required.