Level I Helpdesk Technician

Job Title: Level I Helpdesk TechnicianLocation: Northport, NYSchedule: Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ETLaunch Your IT Career in a Role That MattersActure Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.What You’ll DoAs an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:Providing responsive first-level support for desktop, software, and application-related issuesInstalling, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end usersInstalling, configuring, and supporting printers and other peripheral devicesManaging and maintaining Windows clients and supporting end users in Windows domain environmentsDiagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applicationsTroubleshooting and repairing software application problemsAssisting with system imaging and deployment of new hardware and softwarePerforming basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group PolicySupporting corporate antivirus and antispam solutionsInstalling and supporting various technical equipment onsiteMaintaining accurate trouble tickets and providing detailed documentation of all work performedHandling multiple tasks simultaneously while maintaining organization and follow-throughMaintaining inventory of IT assets and related documentationUpholding IT policies and ensuring compliance with company standardsInteracting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peersWhat You Bring1–3 years of desktop/application support or relevant technical support experienceStrong knowledge of Windows domains and network services (DHCP, DNS, Group Policy)Experience with corporate antivirus and antispam solutionsExperience with machine imaging and system deploymentStrong hardware troubleshooting skills — laptop break/fix is requiredExperience with Google Workspace / Google Admin ConsoleFamiliarity with Microsoft platforms and end-user supportAbility to manage help requests using a ticketing systemExcellent oral and written communication skills, with the ability to interact effectively across all levels of an organizationStrong organizational skills and ability to contribute to complex project implementationProfessional, neat, organized, and able to communicate clearlyExperience supporting the education sector is a plusCapable of working independently and collaborating with a teamApplicants must live within a one-hour commute of the job location.Skills for SuccessA customer-first mindset with a passion for helping othersDetail-oriented, organized, and eager to grow professionallyAble to juggle priorities and resolve issues efficientlyPhysical RequirementsAbility to lift and move computer equipment up to 45 lbs. as neededComfortable with walking between school buildings throughout the dayWho We AreActure Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.Why Join Acture Solutions?At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We OfferCompetitive salary: $40,000–$50,000 annually (commensurate with experience)Medical, Dental, Vision, and Life InsuranceRetirement PlanGenerous Paid Time OffRetirement PlanOpportunities for professional growth and skill developmentReady to Get Started?If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required. Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time

Salary : $40,000 - $50,000