Desktop Support Engineer
Location:  Purchase, NY
Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly—this is a great opportunity to grow your IT career in a people-first environment.

What You’ll Do

• Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun.
• Handle complex and escalated technical issues requiring advanced diagnostic expertise and decision-making.
• Independently troubleshoot and resolve hardware, software, and network incidents with minimal supervision.
• Assist with network infrastructure and server operations DNS/DHCP diagnostics, and printer mapping.
• Respond to Tier I and II support tickets related to user account management, authentication failures, and system access.
• Configure, deploy, and maintain desktop, laptop, mobile, and peripheral devices in accordance with internal standards.
• Coordinate operating system updates, software deployments, and system refresh cycles in collaboration with project teams.
• Lead documentation of recurring issues and best practices for Acture’s internal knowledge base.
• Maintain compliance with security protocols, acceptable use policies, and IT service management (ITSM) workflows.
• Engage vendors and hardware providers for warranty replacements, specialized equipment support, or configuration guidance.
• Assist with small-scale infrastructure improvements including endpoint provisioning, software image updates, and patch testing.
• Collaborate with other IT teams during system rollouts, asset refreshes, or location-based service expansions.
• Ensure complete, accurate documentation of technical actions, system changes, and incident resolution steps.

What You Bring

• 3 years of IT support or helpdesk experience.

• Hands-on skills with desktops, laptops, printers, and peripheral setup.

• Familiarity with Windows OS, Microsoft 365, and Google Workspace.

• Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).

• Excellent communication skills with ability to support both technical and non-technical staff

• Required:
  1. 3 years of helpdesk or IT support experience in a professional environment.
  2. CompTIA A or similar foundational certification.
• Preferred:
  1. CompTIA Network or Microsoft Certified: Modern Desktop Administrator Associate.
  2. Experience supporting users in a managed service provider (MSP) environment. 
  3. Exposure to ITIL ticket management processes or escalation workflows.
• Applicants must currently reside within an hour commute of Purchase, NY. Relocation will not be considered.

Skills for Success

• Customer-first mindset with patience and professionalism.

• Strong problem-solving and adaptability.

• Organized, detail-oriented, and able to manage multiple requests.

• Ability to work independently and know when to escalate issues.

Physical Requirements

• Ability to lift and move IT equipment (up to 35 pounds).

• Frequent movement across classrooms, labs, and athletic facilities.

• Valid driver’s license required for occasional on-site support travel.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range NYC: $67,000 – $80,000 (based on experience)

• Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off

• A collaborative, respectful culture where your work has real impact

Ready to Get Started?

If you’re passionate about tech, love helping people and want to grow your career —apply today.