What are the responsibilities and job description for the Program Supervisor Residential position at ACTS?
Summary/Characteristics of Position:
The Program Supervisor is a professional supervisory position that provides direct supervision, training and support to assigned employees ensuring procedural compliance to its operations. The position performs supervisory tasks within a human services agency, which provides client-centered care for those with substance abuse and/or co-occurring mental health disorders, at an acute care, outpatient and/or residential treatment facility.
Essential Functions:
- Provides direct supervision, performance management, training and support to assigned direct service personnel.
- Participates in the recruitment and selection of assigned direct service personnel.
- Prepares staffing schedules to meet the licensure requirements and needs of the program.
- Authorizes time and attendance documents for direct reports.
- Serves as a member of program's management or leadership team.
- Serves as back up to the Program Director, and may coordinate with the clinical and nursing personnel to manage program operations, client care and staff.
- Participates in client case staffings and treatment team meetings.
- Assists in the development and implementation of policies and procedures for provision of services.
- Ensures compliance with required contract, licensure, accreditation, and certification guidelines.
- May participate in and/or carry out all duties assigned to supervisees, including but not limited to, providing program shift coverage, intake/discharges, psychoeducational and/or life skill groups, security checks and health/safety checks and drills.
- Develops and reviews reports related to incident/injury, health/safety, census, behavior management and other non-clinical program requirements.
- Serves as liaison with patient referral and funding sources including families, law enforcement, court personnel and other community providers.
- May coordinate inspections with auditors, vendors and other health and safety officials.
- Perform other duties as assigned.
Pre-requisite Requirements:
- Bachelor's Degree in human service or business management
- One(1) year of team lead, supervisory or other management related experience
Preferred Attributes:
- Previous experience in a behavioral healthcare setting
Required Skills/Abilities
- Ability to make critical decisions in high stress situations
- Flexible work schedule as needed.
- Strong supervisory and leadership skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of operations policies and practices.
Reports to: This position reports directly to the Program Director
Supervisory Responsibilities: This position provides supervision to direct service personnel.
Physical Requirements: Safety/Health Considerations:
- Carrying, stooping, speaking, and listening.
- Prolonged periods of standing, walking and lifting
- Must be able to lift up to 50 pounds
Work Environment: This role functions in an acute care, outpatient and/or residential treatment facility.
- This role routinely uses computer, mobile devices, and standard office equipment.
Travel: Minimal travel required. This position does not require overnight travel.
Who We Are?
At ACTS, we're more than just a team, we're a community dedicated to changing lives. For over 45 years, ACTS has provided vital services to individuals facing mental illness, substance use disorders, homelessness, and justice issues. We're passionate about what we do, and we're looking for like-minded individuals to join us in an environment where you and your contributions are valued.
ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.