What are the responsibilities and job description for the Service Assistant position at ACTS Fleet Maintenance, Inc.?
Job Title: Part-Time Service Assistant
Location: Knoxville, TN
Schedule: 20-30 hours per week, including every Saturday
About Us:
We are a trusted alignment and auto repair shop known for providing honest, reliable service to our community. We’re looking for a motivated and customer-focused Service Assistant to support our front office and service team.
Position Overview:
The Service Assistant will play a key role in keeping our shop running smoothly by handling customer communication, coordinating workflow between customers and mechanics, and ensuring great service from start to finish.
Responsibilities:
Location: Knoxville, TN
Schedule: 20-30 hours per week, including every Saturday
About Us:
We are a trusted alignment and auto repair shop known for providing honest, reliable service to our community. We’re looking for a motivated and customer-focused Service Assistant to support our front office and service team.
Position Overview:
The Service Assistant will play a key role in keeping our shop running smoothly by handling customer communication, coordinating workflow between customers and mechanics, and ensuring great service from start to finish.
Responsibilities:
- Answer incoming phone calls and assist with scheduling appointments
- Greet and assist customers in person with professionalism and care
- Delegate work orders and tasks to mechanics based on schedule and priority
- Call customers with service updates and estimated completion times
- Maintain accurate notes and records in our service system
- Provide general administrative support to the service team
- Work every Saturday and additional weekday shifts to reach 20 hours/week
- Previous customer service or administrative experience preferred (automotive experience a plus, but not required)
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Dependable and punctual with a positive attitude
- Comfortable using basic computer systems and phones
- Approximately 20-30 hours per week
- Every Saturday required, plus weekday shifts (flexible scheduling available)
- Pay Range: 15.00-18.00/ Hr
- Friendly, team-oriented environment
- Opportunities to learn more about the automotive industry
- Steady, part-time hours with weekends built in
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