Intake Coordinator

Now Hiring! Intake Coordinator

ACTS is growing! We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work on the Outpatient Team!

What's In It for You?

Salary Range: $16.00-$18.75/hr.

Location: On-Site at our Juvenile Assessment Center in Tampa, FL.

Benefits: Eligible for Medical, Dental, Vision, Short and Long-Term Disability, Employer Paid Basic Life Insurance. Voluntary Life Insurance and other supplemental policy offerings on the first day of the month following 60 days of full-time employment.

Your Future: 403(B) retirement account with up to 5% company match.

Work/Life Balance: 10 company paid holidays and 11 days paid time off per year.

What You'll be Doing?

• Greets clients and performs pre-admitting activities including scheduling, screenings and explanation of services.
• Reviews payment and insurance information to identify waiver/reduction eligibility or preadmission approval requirements from third-party payers and serves as a liaison if needed.
• Assembles admission folders containing paperwork for scheduled clients.
• Assist clients with completing intake documents and obtains required information and signatures.
• Notifies nursing and/or counseling unit of client arrival.
• Accepts provides information literature and accepts clients valuables as needed.
• Answers daily inquiries regarding admitting procedures, array of services and access to care. Refers inquiries to appropriate person or department elsewhere in the organization when necessary.
• Identifies signs of emotional or medical crisis and promptly seeks assistance from clinical staff.
• Follows up with clients who have missed scheduled appointments to attempt to re-engage them in services, or refer them to services that are more appropriate.
• Other duties as assigned.
  
  

What is Required?

• A high school diploma or the equivalent.
• Excellent interpersonal and customer service skills.
• Ability to work with diverse groups in support of the agency mission and goals.
• Ability to handle protected health information in a sensitive and appropriate manner.
• Ability to use technology for scheduling, client records, and service billing.
• Ability to pass Federal, State, Local Law and Level 2 background clearances.
• Ability to lift up to 50 pounds at a time.
• Must be physically capable of participating in physical crisis intervention and CPR/First Aid training and apply to work setting, when needed.
• Must be able to bend, sit, kneel, push and reach.
• Prolonged periods of sitting at a desk and working on a computer.
  
  

Who We Are? https://www.actsfl.org/

At ACTS, we're more than just a team, we're a community dedicated to changing lives. For over 45 years, ACTS has provided vital services to individuals facing mental illness, substance use disorders, homelessness, and justice issues. We're passionate about what we do, and we're looking for like-minded individuals to join us in an environment where you and your contributions are valued.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.