What are the responsibilities and job description for the Technical Support Specialist (English/Spanish) - Onsite Georgia - Fulltime position at Activesoft, Inc.?
Job Details
Job Title: Technical Support Specialist (English/Spanish)
Location: Onsite Georgia (Multiple Locations)
Employment Type: Full-Time
Job Description:
Seeking a Bilingual Technical Support Specialist to provide hands-on IT support, systems administration, and network management across multiple retail and corporate locations. The role involves supporting POS systems, Microsoft 365, Azure, Aruba networking equipment, and retail technology, while collaborating with store teams, corporate staff, and vendors to resolve technical issues and implement technology initiatives.
Key Responsibilities:
- Manage and maintain networks (Wi-Fi, LAN, WAN, VPN) and server infrastructure.
- Administer Microsoft 365, SharePoint, and Azure virtual services.
- Support POS systems, store hardware, and payment processing.
- Troubleshoot hardware, software, and connectivity issues.
- Monitor and maintain cybersecurity policies, firewalls, and encryption.
- Coordinate with vendors for escalations, service requests, and solutions.
- Handle 20 30 weekly tickets and provide on-call support as needed.
- Assist in technology deployments, store openings, and infrastructure upgrades.
Required Skills & Qualifications:
- Proven experience in IT support or systems administration in retail/multi-site environments.
- Proficiency in Microsoft Azure, Windows administration, Microsoft 365, and SharePoint.
- Networking knowledge, preferably with Aruba equipment.
- Strong troubleshooting, problem-solving, and communication skills.
- Bilingual Fluent in English and Spanish (verbal and written).
Preferred Qualifications:
- Experience with eCommerce platforms and integrations.
- Familiarity with POS systems and retail technology.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
