What are the responsibilities and job description for the Engagement Manager position at ActiveFence?
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience.
- Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
What We’re Looking For
- Experience: 3 years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry (Cyber Threat Intelligence / GenAI Safety & Security etc.). Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
The salary range for this role is $100-180K OTE - Range may vary based on experience
Salary : $100,000 - $180,000