What are the responsibilities and job description for the Engagement Manager (NY) position at ActiveFence?
What You’ll DoReporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.Build and nurture strong, trust-based relationships with enterprise customers.Monitor customer health and satisfaction, identifying risks and opportunities for expansion.Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.Collaborate across departments to deliver exceptional customer outcomes.Raise and escalate potential risks, ensuring swift resolution and customer retention.Continuously identify ways to add value and improve the customer experience.Why Join Us?Work with some of the biggest names in tech to address critical Trust & Safety challenges.Be part of a supportive, mission-driven team that values integrity and innovation.Enjoy opportunities for growth and professional development in a cutting-edge field.The salary range for this role is $100-180K OTE - Range may vary based on experienceAbout ActiveFence: ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117 languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.Hybrid: Yes Requirements:What We’re Looking ForExperience: 3 years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus. People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.Adaptability: Eager to learn, grow, and thrive in a dynamic environment.Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
Salary : $100,000 - $180,000