Assistant General Manager

Description

Job Title: Assistant General Manager

Pay Transparency: $65k to $70k/year

Role And Responsibilities

The Assistant General Manager is responsible for carrying out Active Wellness’s commitment to service its members in the best fitness environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art equipment. This person is responsible for helping the General Manager with the daily operations of the club. The Assistant General Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness. This person is responsible for the hiring and managing of staff to ensure our overall mission. We implement member retention efforts by maintaining a high level of cleanliness and attention to detail to accomplish our objective of running a top notch facility in our community.

Specific Responsibilities

Essential Functions

• Is responsible for assisting in overseeing the site’s staff, operations, financial reporting and programs/services for the client company's employees while exercising good judgment in providing excellent programs and customer service to our members.
• Ensure legendary customer service, spotless club environment, and friendly, knowledgeable staff.
• Supervise our Housekeeping team and overall maintenance of the facility i.e. plumbing, HVAC ,painting and small projects etc.
• Handling of the operational ordering of all supplies both maintenance and housekeeping, within budget guidelines.
• Resolve member and employee issues.
• Be responsive to member feedback including managing member feedback platform
• Audit daily Opening, Closing and Facility Checklists
• Create and maintain shift schedules and duties for select departments.
• Complete daily, monthly and quarterly Operational Standards Evaluations.
• Conduct new employee and quarterly staff safety trainings
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Manager On Duty shifts to include every other weekend and evening shifts
• Train new staff and continually grow existing staff to their most potential
  
  

Other Functions

• Uphold Active Wellness written policies and procedures.
• Enforce policies fairly and consistently.
• Attend Active Wellness management meetings, pieces of training and retreats.
• Conduct a physical inspection of the entire club several times a day and make any corrections.
• Assist in sales for membership and all ancillary departments
• Develop relationships with members and encourage member referrals.
• Manage all logs/record keeping (OSHA, SDS, employee certifications, chemical tracking sheet).
• Maintain safety standards from OSHA.
• Be knowledgeable about all programs and activities offered by Active Wellness
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Handle injury and illness and security incident reporting
  
  

Qualifications

Qualifications and Education Requirements

• 2 years of management experience in hospitality/fitness or related industry.
• Experience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multi-task, experience in leading a team and commitment to fitness industry.
• 2-year college degree or equivalent education and experience.
• Communication skills, management skills, customer service oriented, results oriented, basic computer skills, ability to multi-task, experience in leading a team.
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status
  
  

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards
  
  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our locations or our website at