Service Technician III (Security Systems)

About Us:

Active Security designs, develops, implements, and sustains advanced C5ISR and security solutions to enhance defense and mission capabilities, addressing threats across physical, electronic, cyber, and communications security for commercial and U.S. Government clients. Our Electronics Technicians are essential in installing, programming, maintaining, and repairing these complex systems in high-security environments, ensuring compliance with codes, client specifications, and internal standards. With a structured career path, technicians have continuous opportunities for skills development, advancing from foundational technical expertise to leadership roles.

Job Summary:

The Service Technician III is responsible for advanced service operations, system troubleshooting, and ongoing maintenance support across multiple client environments. This role serves as a senior field service resource and is responsible for maintaining operational readiness of deployed security systems while ensuring rapid response to service requests and system outages.

The Service Technician III operates with a high degree of independence and serves as a trusted technical resource for key client accounts. This role includes scheduled on-site service hours, ownership of assigned customer environments, and participation in a 24/7/365 on-call rotation to meet service response requirements, including potential 4-hour response windows for critical system issues.

Responsibilities:

• System Maintenance & Service Support: Perform advanced diagnostics, repairs, and preventive maintenance on integrated security systems including access control, video surveillance, intrusion detection, and supporting infrastructure to ensure reliable system performance.
• Customer Site Ownership: Serve as the primary service technician for designated client sites, maintaining regular scheduled on-site service hours and ensuring systems remain operational, compliant, and properly maintained.
• Multi-Site Client Support: Provide service coverage for assigned multi-location customers, managing service tickets, coordinating repairs, and maintaining consistent service delivery standards across multiple facilities.
• On-Call & Rapid Response Support: Participate in a 24/7 on-call rotation to support urgent service requests and system outages. Respond to critical service tickets within defined service-level response windows, including potential 4-hour response requirements.
• Advanced Troubleshooting & System Restoration: Independently diagnose complex system issues, perform component replacements, and coordinate with engineering teams when necessary to restore systems to full operational capability.
• Customer Communication: Serve as a technical liaison with clients, providing updates on service tickets, system status, and recommended repairs or improvements to maintain system reliability.
• Documentation & Compliance: Complete service reports, maintain accurate documentation of repairs and maintenance activities, and ensure work meets internal standards and industry compliance requirements such as ISO-9001, CMMI II, and DCAA.
• Continuous Improvement: Identify recurring system issues and recommend long-term solutions, upgrades, or process improvements to improve system performance and reduce service disruptions.

Qualifications:

• Education & Skills: High school graduate or equivalent; ability to work independently and in a team environment; completion of at least four industry certifications related to electronic security systems, networking, or systems integration.
• Experience: Minimum 5 years of experience in electronic security systems, including service troubleshooting, system maintenance, and integration of access control, video surveillance, and intrusion detection systems.
• Technical Expertise: Strong diagnostic and troubleshooting skills with the ability to independently resolve complex system issues in the field.
• Professional Development: Commitment to ongoing education related to system technologies, service best practices, compliance requirements, and emerging security solutions.
• Travel & Availability: Ability to travel to customer locations and respond to service calls as needed, including overnight travel when required. Must be able to participate in a 24/7 on-call rotation and respond to urgent service requests within defined response windows.

Physical Demands & Work Environment:

The role requires a high level of professionalism, adaptability, and organizational skills. Technicians must be able to perform prolonged technical work, lift up to 50 pounds, work at heights, and operate in a variety of indoor and outdoor environments. Work may involve exposure to varying weather conditions and requires adherence to safety protocols. The position also requires maintaining company-issued tools, vehicles, and equipment.

General Requirements for All Levels:

• Communication: Strong oral and written skills to interact with peers, supervisors, and clients.
• Analytical Skills: Detail-oriented, capable of diagnosing and solving problems.
• Screening Requirements: Candidates must pass a background check, have a valid driver’s license, and be eligible for U.S. Government Security Clearance.