Sr. Nutrition Operations Manager

For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission.

Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact.

SUMMARY:

As the Senior Nutrition Operations Manager, you will lead the operations and execution of Active Generations’ nutrition and transportation programs, including Meals on Wheels, Workers on Wheels, congregate dining, and rural sites. You will ensure programs are delivered efficiently, compliantly, and with a high level of quality, while enhancing the experience for both participants and volunteers. Through leadership, collaboration, and continuous improvement, you will help drive program sustainability and community impact.

ESSENTIAL FUNCTIONS:

• Oversee daily operations of Meals on Wheels, congregate dining, and rural sites, ensuring high-quality, consistent, and compliant service delivery


• Support the Nutrition & Facilities Director in executing operational strategies aligned with organizational goals and priorities


• Monitor program performance, identify trends, and implement continuous improvements to enhance efficiency and participant experience


• Lead volunteer recruitment efforts and support onboarding, engagement, and retention to meet program needs


• Oversee billing processes and partner with the Nutrition & Facilities Director on budgeting, cost management, and revenue tracking


• Provide leadership, coaching, and support to program coordinators and frontline staff, fostering accountability and teamwork


• Collaborate cross-functionally to support program growth, integration, and organizational initiatives


• Build and maintain strong relationships with community partners, vendors, and key stakeholders


• Evaluate and improve workflows, systems, and processes to increase efficiency and scalability


• Utilize data and reporting to inform decision-making, track outcomes, and support strategic planning

EDUCATION & EXPERIENCE:

• High School diploma or GED


• Associates or Bachelor's Degree in Public Health, Business Administration, Nonprofit Management, Nutrition or like field. 

KNOWLEDGE, SKILLS & ABILITIES: 

Demonstrated knowledge of multi-site program operations, including nutrition services, community-based programming, and regulatory compliance. Strong leadership and team development skills with the ability to support, coach, and hold staff accountable in a fast-paced environment. Proven ability to manage complex workflows, prioritize competing demands, and implement process improvements that enhance efficiency and service delivery. Skilled in data analysis and reporting, with the ability to use insights to inform decision-making and drive continuous improvement. Experience with budgeting, billing processes, and financial oversight is preferred. Excellent communication and relationship-building skills, with the ability to effectively collaborate with internal teams, volunteers, community partners, and stakeholders. Ability to adapt to changing needs, think strategically, and execute with a high level of organization and attention to detail.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Primarily works in a combination of office, kitchen, and community-based environments, including congregate and rural sites 


• Frequent local travel between program locations and community partners is required 


• Regular standing, walking, and movement throughout facilities and sites 


• Occasional lifting, carrying, or moving of materials up to 25–30 pounds (e.g., meal boxes, supplies) 


• Ability to assist with program operations as needed, including supporting meal service or site setup 


• Exposure to typical kitchen and food service environments, including heat, cold, and moderate noise levels 


• Use of standard office equipment, including computers, phones, and printers, for extended periods 


• Ability to bend, reach, twist, and perform repetitive motions as needed 


• Must be able to respond to and adapt to changing operational needs in a fast-paced environment 


• Occasional early morning, evening, or weekend hours may be required based on program needs

 LEADERSHIP & MANAGEMENT:

Reports to: Nutrition & Facilities Director

Direct reports: MOW Coordinator, Outreach Coordinator, WOW Coordinator

ACCOMMODATION:

Active Generations is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation during the application or employment process should contact Human Resources.