What are the responsibilities and job description for the Expansion Account Executive position at Activated Insights?
About Us
Activated Insights is the leading SaaS provider serving the long-term and post-acute care industry. Since 2008, we've helped healthcare organizations improve employee engagement, education, customer satisfaction, and reputation management through innovative technology solutions.
Today, our team of more than 250 employees supports over 12,000 sites of care across North America, helping providers deliver better outcomes for millions of caregivers, patients, and residents.
Why Activated Insights?
- Join a market-leading SaaS company serving one of healthcare's fastest-growing industries.
- Make a meaningful impact by helping organizations improve the quality of care they provide.
- Work alongside experienced leaders with a proven track record of building high-growth healthcare businesses.
- Be part of a collaborative, mission-driven culture backed by a leading healthcare-focused private equity partner.
About the Role
This role is ideal for a relationship-focused sales professional who enjoys helping customers achieve more value from the solutions they already use.
As an Expansion Account Executive, you'll partner with existing customers to identify opportunities for growth, introduce additional Activated Insights solutions, and build long-term customer relationships. Working closely with Customer Success and Sales Leadership, you'll own expansion opportunities from discovery through close while serving as a trusted advisor to your accounts.
What You'll Do
- Manage a portfolio of existing customer accounts with a focus on upselling, cross-selling, and account expansion
- Identify customer needs and recommend solutions that help customers achieve their business goals
- Conduct account reviews and growth conversations with key stakeholders
- Manage expansion opportunities through the sales process from discovery to close
- Collaborate closely with Customer Success to maximize customer outcomes and identify growth opportunities
- Build and maintain a healthy pipeline of expansion opportunities
- Maintain accurate account information, opportunity tracking, and forecasting within CRM
- Develop expertise in the healthcare industry and Activated Insights product portfolio
What Sets You Apart
- You enjoy building relationships and serving as a trusted advisor to customers
- You have strong communication and consultative selling skills
- You are proactive in identifying opportunities and solving customer challenges
- You are organized and able to manage multiple priorities effectively
- You are motivated by helping customers succeed while achieving revenue goals
Compensation & Growth
- Competitive base salary commission
- Opportunity to grow into larger account and strategic sales responsibilities
- Ongoing coaching, training, and professional development opportunities
Preferred Experience
- Experience in Account Management, Customer Success, Account Executive, or SaaS sales roles preferred
- Experience with upselling, cross-selling, or growing existing customer relationships preferred
- Experience using CRM and sales engagement tools such as Salesforce, HubSpot, Outreach, Salesloft, or similar platforms preferred
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Multiple video meetings each day where web camera use is required
Schedule & Location
- Full-time, 40 hours each week
- Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally, with occasional flexibility for collaboration across time zones or to meet critical deadlines
- On-site at our office in Idaho Falls, ID