Accident Management Sales Advisor

Job title: Accident Management Sales Advisor

Department: Contact Centre

Location: Peterborough

Hours: 37.5 hours per week, hybrid working once completed training

Salary: Competitive

About the role

We’re looking for an Accident Management Sales Advisor to join our Peterborough Contact Centre team at Sopp and Sopp.

The Accident Management Sales Advisor is responsible for handling inbound and outbound calls with customers who have been involved in a motor vehicle accident.

The advisor’s goal is to provide support and convert leads into qualified services such as vehicle replacement, repair management, or insurance claims handling.
The role requires strong communication skills, empathy, and a persuasive sales approach to offer appropriate accident management solutions.

Activate Group is a growing UK business approaching 1,000 team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Assess customer needs and qualify them for accident management services.
• Promote and sell relevant services, including but not limited to courtesy/hire vehicle replacement and vehicle repair management.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.
• Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
• Follow up on leads provided by insurers, brokers, or direct marketing.
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Achieve individual and team sales targets (KPIs).

Skills

• Focus on the customer: Take personal responsibility for delivering exceptional customer service.
• Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
• Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
• Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
• Influence and Persuade: Build trust, communicate confidently and positively influence decisions.

Knowledge and experience

• Proven experience in a sales or telesales environment.
• Excellent communication, negotiation and customer service skills.
• Experience of working in a target driven and fast paced environment.
• Ability to handle objections and convert leads into confirmed bookings/services.
• Attention to detail with accurate data entry.
• Knowledge of FCA regulations desirable.
• Experience within the insurance and claims industry desirable.

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.