What are the responsibilities and job description for the IT Technical Support Engineer position at Activate Games?
Location: Head Office, Lexington, KY
Activate is a fast-growing location-based entertainment company. The parent company of Activate America also owns Breakout Games, the largest escape game company in the US, and a couple other smaller concepts. Activate currently has 21 locations open in the US, with several more under construction. Activate and related companies are heavy on network connected electronics and the IT Technical Support Engineer (salaried) will be in instrumental in the ongoing success of the company.
Job Functions:
Job Functions:
- Provide general IT support to employees across all locations
- Assist in the management of employee onboarding and offboarding with services and systems.
- Administer and monitor IT infrastructure and systems, including networks, cameras, phone systems, cloud environments, identity providers, and endpoints.
- Support the construction and opening of new store locations through provisioning of technology and system onboarding (some travel expected)
- Administer cloud services and systems. Including customer-facing support portals, internal support portals, booking software, and point-of-sale software.
- Develop, maintain and optimize communication and support integrations with Activate Canada and other external partners, including scheduling of IT system maintenance.
- Assist in the development of internal tools, scripts, and automations.
- Assist in the research and development of new technology solutions for Activate Games.
- Coordinate and collaborate with other internal technical teams to develop and maintain IT policies and processes to improve workflows and efficiency.
- Work alongside other IT staff or other teams with other brands as needed (at the discretion of the director)
- Assist in the monitoring and deploying of cybersecurity tools and phishing campaigns, including end-user training, and recovery.
- Limited on-call and after hours work will be required.
- Other duties as assigned
Depending on the strengths of the candidate, this position may work an alternative weekly schedule (Wed-Sun or similar).
