Amenity Manager

Job Overview

Activ8 Amenity Consulting is seeking a motivated, organized, and hands-on Amenity Manager to join our growing team at a premier luxury residential community in Secaucus, New Jersey.

The Amenity Manager will oversee daily amenity operations, supervise frontline employees, maintain exceptional resident service standards, and ensure that all amenity spaces operate efficiently, professionally, and in accordance with established policies.

This position is ideal for a hospitality-minded leader who enjoys working with people, solving problems, developing employees, and creating an outstanding residential experience.

We are looking for someone who takes ownership of their responsibilities, demonstrates initiative, and can independently manage day-to-day operations while collaborating with property management and Activ8 leadership.

Key Responsibilities

Amenity Operations & Resident Services

• Oversee daily operations of residential amenities, including fitness centers, lounges, recreational spaces, swimming pools, and other shared facilities.
• Ensure amenity spaces are clean, organized, welcoming, and operating according to established standards.
• Manage resident amenity access, memberships, reservations, rental agreements, and facility policies.
• Address resident questions, concerns, and service requests in a professional and timely manner.
• Conduct routine amenity inspections and report maintenance or equipment concerns.
• Coordinate with property management, maintenance teams, and outside vendors to resolve operational issues.
• Maintain accurate operational records, incident reports, and administrative documentation.

Staff Supervision & Leadership

• Supervise, train, and support amenity desk employees and other assigned team members.
• Prepare employee schedules, monitor attendance, and coordinate coverage for call-outs and staffing needs.
• Ensure employees follow company policies, operating procedures, and customer service standards.
• Provide ongoing coaching, feedback, and performance support.
• Lead by example and foster a positive, accountable, and service-oriented work environment.
• Independently address routine staffing and operational challenges, escalating significant concerns when appropriate.

Resident Events & Community Engagement

• Assist with planning, coordinating, and executing resident events, recreational activities, and community programming.
• Support event setup, vendor coordination, resident registration, and event-day operations.
• Collaborate with Activ8 leadership and property management to enhance resident engagement and satisfaction.
• Help promote community activities and maintain a welcoming residential atmosphere.

Administrative & Facility Management

• Maintain organized records related to amenity operations, staffing, reservations, and facility usage.
• Monitor supplies, equipment, and inventory needs.
• Assist with vendor scheduling, site access

Qualifications

• Minimum 2 years of supervisory or management experience required.
• Previous experience in hospitality, residential amenities, property management, recreation, fitness, or customer service management strongly preferred.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to supervise and motivate employees while maintaining accountability.
• Excellent customer service skills and a professional demeanor.
• Ability to multitask, prioritize responsibilities, and work independently.
• Comfortable using computers, scheduling systems, email, and administrative software.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Ability and willingness to work weekends, occasional evenings, and additional hours as needed for resident events and operational requirements.
• Certified Pool Operator (CPO) certification is a plus but not required.

Schedule

This is a full-time, salaried, year-round position based on-site in Secaucus, NJ.

Weekend availability is required, along with occasional evenings and additional schedule flexibility to accommodate resident events, staffing needs, and operational demands.

The schedule will be coordinated with the Director of Operations based on the needs of the property and management team.

Compensation & Benefits

• Annual Salary: $50,000–$60,000, based on qualifications and experience.
• Paid holidays.
• $200 monthly medical stipend.
• Supplemental insurance options through Colonial Life.
• Company-paid cell phone service.
• Company-provided laptop.
• Professional development and advancement opportunities.
• Company-paid CPO certification, if required for the position.

Join us as an Amenity Manager to lead vibrant spaces that create unforgettable moments! Your expertise will inspire teams to deliver top-tier service while managing complex operations seamlessly. If you thrive in lively environments with a passion for hospitality excellence, we want to hear from you!

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Education:

• Associate (Preferred)

Experience:

• Hospitality management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Secaucus, NJ 07094 (Required)

Work Location: In person

Salary : $50,000 - $60,000