What are the responsibilities and job description for the US West Coast Clinical Education Specialist position at Activ?
Job Overview
The Clinical Education Specialist at Activ Surgical will play a critical role in driving the clinical adoption, utilization, and mastery of our advanced surgical visualization technologies. This field-based position requires a dynamic blend of clinical expertise, a passion for education, and a deep understanding of the surgical technology landscape. You will be responsible for advancing the knowledge and skills of healthcare professionals, providing essential intraoperative support, and fostering surgeon champions. This role works cross-functionally with Sales, Marketing, and R&D to ensure our technologies deliver maximum clinical and commercial impact, ultimately enhancing patient care and outcomes.
Key Responsibilities
- Training & Education: Develop and deliver comprehensive clinical education and technical training programs for surgeons, nurses, and hospital staff to ensure high levels of competency and confidence. Create and update educational materials, including manuals, online courses, and hands-on modules tailored to various learning styles. Conduct on-site and virtual training sessions, workshops, and presentations at healthcare facilities and conferences.
- Clinical & Customer Support: Serve as the primary clinical resource and provide expert intraoperative case support to ensure the safe and effective utilization of Activ Surgical platforms. Troubleshoot technical and workflow issues to maintain high surgeon and staff satisfaction.
- Account Growth & Surgeon Engagement: Support commercial teams by driving adoption and utilization growth within existing accounts. Identify, cultivate, and support surgeon champions to advocate for our technologies. Assist with new account onboarding to ensure smooth installation and early success.
- Collaboration & Product Feedback: Collaborate with product development, sales, and marketing teams to provide critical feedback from the field, acting as a clinical voice for R&D. Participate in product evaluations, user studies, and pre-clinical testing to inform future enhancements.
- Program Evaluation & Strategy: Monitor and evaluate the effectiveness of training programs, making adjustments to improve learning outcomes. Stay informed about the latest clinical trends and competitive technologies to continuously refine training content and strategy.
Qualifications
- Education: A bachelor’s degree in engineering, life sciences, or a related technical field is required. A master’s degree in a related technical or clinical field is a plus.
- Experience: A minimum of 3 years of direct customer interaction within an operating room setting is required. Experience reporting to a commercial organization is required.
- Skills & Knowledge: Strong background in operating room workflows is essential; experience with surgical visualization, imaging, or robotics is preferred. Proven ability to train surgeons and OR staff on novel medical technologies. Excellent presentation, communication, and relationship-building skills are required.
- Physical Requirements: Must be able to lift up to 50 lbs.
- Travel: Willingness to travel extensively (50-70%), which may include domestic and/or international destinations.
Personal Attributes
- Customer-Focused: Deeply passionate about improving patient care through technology and education, ensuring solutions create measurable value.
- Adaptable & Proactive: Agile and self-motivated, with the ability to thrive in a fast-paced, high-growth environment and operate with a sense of urgency.
- Collaborative: An excellent team player with strong interpersonal skills, capable of building professional relationships and working across functions and geographies.
- Education: A bachelor’s degree in engineering, life sciences, or a related technical field is required. A master’s degree in a related technical or clinical field is a plus.
- Experience: A minimum of 3 years of direct customer interaction within an operating room setting is required. Experience reporting to a commercial organization is required.
- Skills & Knowledge: Strong background in operating room workflows is essential; experience with surgical visualization, imaging, or robotics is preferred. Proven ability to train surgeons and OR staff on novel medical technologies. Excellent presentation, communication, and relationship-building skills are required.
- Physical Requirements: Must be able to lift up to 50 lbs.
- Travel: Willingness to travel extensively (50-70%), which may include domestic and/or international destinations.
Fortune 500 Health & Wellness
401K Match
Paid Parental Leave
Flexible PTO