What are the responsibilities and job description for the LEVEL 3 TECHNICIAN (SENIOR NETWORK ENGINEER) position at Actions Speak?
JOB DESCRIPTION - LEVEL 3 TECHNICIAN (SENIOR NETWORK ENGINEER)Job Title: Level 3 Technician (Network Engineer) Department: Service Reports To: Owner Location: Milwaukee, WIEmployment Type: Full-time Role Summary The Level 3 Engineer serves as a senior technical resource responsible for advanced technical support, complex troubleshooting, and infrastructure improvement initiatives. This role is designed for a highly capable engineer who can independently resolve escalated issues, strengthen client environments, and contribute to both operational excellence and long-term project success. Core Mission of the Role Deliver high-level technical expertise across cloud, networking, security, and on-premise systems. Act as a dependable escalation point for lower-level technical issues. Improve client stability, security posture, and overall technology performance. Support structured project execution and technical scoping initiatives. Key Responsibilities Independently resolve advanced technical issues and escalations beyond Level 1/2 support. Review, troubleshoot, and remediate complex cloud, server, and networking incidents. Support infrastructure improvement initiatives within client environments. Participate in scheduled technical projects, including migrations and system upgrades. Contribute to project scoping, feasibility analysis, and solution planning. Assist in improving client cybersecurity controls and vulnerability management practices. Maintain strong ticket hygiene, documentation, and response-time discipline. Demonstrate operational awareness, including after-hours ticket review when necessary. Collaborate with internal teams to maintain consistent service delivery standards. Technical Competencies Microsoft Cloud / M365 Microsoft Entra (Azure AD) Microsoft Azure Microsoft Intune Cloud migrations Networking VLANs Network structure and design fundamentals Basic routing and switching concepts Windows Active Directory On-premise Active Directory management User and system administration Cybersecurity Vulnerability management Security scanning and remediation General security best practices Compliance Understanding of compliance concepts Ability to support compliance-related initiatives Success Profile / Strength Areas Strong vigilance and attention to detail Consistent focus on response times and client experience Strong remote troubleshooting and management capabilities Practical problem-solving mindset Security-oriented thinking and risk awareness Strong work ethic and team-first attitude Experience & Qualifications Approximately 4 years of relevant technical experience Proven ability to resolve complex technical issues independently Experience in managed services or multi-client support environments preferred Relevant certifications are a plus but not required with strong experience Work Structure Employment Type: W-2 Benefits: Healthcare Allowance Tools: Vehicle usage (SUV) driving to and from client sites Reporting Structure: Governed by company policies and handbook Schedule Standard hours: Monday- Friday 8-4 On-Call Structure Possible round-robin on-call rotation
Salary : $38 - $40