What are the responsibilities and job description for the Customer Support Agent - A/V Installation position at ActionLink?
Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international leader in technology innovation!The Full-Time Audiovisual Customer Support Agent will provide sales and technical product support to audio video custom installation dealers and sales representatives remotely while providing expert training on the Sony audio video products which include TVs, Home Theater receivers, projectors, and media players.What we offerWeekly schedule: 40 hours per week; Monday - Remote 7:30 to 4:30 Tuesday - Reports to Sony HQ 7:30 to 4:30 Wednesday - Reports to Sony HQ 7:30 to 4:30 Thursday - Reports to Sony HQ 7:30 to 4:30 Friday - Remote 7:30 to 4:30Work environment: Will be a hybrid position - Monday and Friday remote and Tuesday-Thursday in San Diego CA officeCompensation: The wage range for this position is $21.00 to $24.00 per hour commensurate with experience.W-2 employment: Includes a biweekly pay schedule & direct depositHealth Benefits: Medical, dental, vision, life, and prescription insurance plansRetirement Savings: Consider our optional 401(k) retirement savings plan with company matchWork-Life Balance: Enjoy paid holidays and utilize accrued paid time off to relax and rechargeDutiesProvide technical troubleshooting for the CEDIA Custom Integration ChannelAnswer phone calls and emails from dealers and customersHandle technical escalations from dealers, installers and install customersAct as an advocate for customers within the service process to insure a exceptional customer experienceIdentify areas within the service process that can be improvedTracking and reporting on the activity and results Qualifications1-2 years of call center or relevant customer service experience2 years of experience with consumer electronicsA/V installation or home custom installation experience preferredMust have exp installing and troubleshooting custom installs - High end Projectors, Audio, switchesControl 4, Crestron, Savant, or other professional control system knowledge preferredDemonstrated ability to use good judgement and decision making in resolving escalated customer situationsExperienced with Microsoft Office SuiteComfortable learning various new software applicationsExcellent communication skills – verbally and writtenSelf-motivated with excellent organizational and time management skillsPhysical RequirementsAccess to a quiet home office space with reliable internet Must be able to use a computer, phone, and other standard office equipmentMust be able to sit and/or stand for four (4) hours or moreMust have smartphone with internet access/data planMust be able to lift up to 30 lbs. without assistanceEqual Opportunity EmployerActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.
Salary : $21 - $24