VIP Support Specialist

The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury. This position demands a strong customer service orientation, exceptional communication skills, and technical proficiency across both Microsoft Windows and Apple macOS environments. The VIP Support Specialist is responsible for delivering white-glove IT services, resolving incidents rapidly, and maintaining seamless operation of executive technology, including PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.

Location: Washington, DC (on-site daily)

Salary: 78-98K

Duties and Responsibilities:

• Provide personalized, on-site and remote IT support for VIP users including senior executives and their administrative teams.
• Respond to and resolve hardware, software, and mobile device issues quickly and efficiently.
• Coordinate with other IT support tiers and escalate incidents as necessary while ensuring follow-through.
• Deliver high-quality customer service and maintain strong relationships with VIP clientele.
• Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools.
• Set up and support videoconferencing, collaboration tools, and executive briefings.
• Configure and troubleshoot laptops, desktops, and mobile devices across both Microsoft Windows and Apple macOS environments.
• Perform IMAC (Installs, Moves, Adds, Changes) for executive-level users.
• Provide technical guidance and informal training to VIP users as needed.
• Document all issues, solutions, and processes according to organizational standards.
  
  

Basic Qualifications (Required):

• U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance.
• 5 years of experience providing desktop or deskside support in a Windows enterprise environment.
• Experience in a federal government or public sector IT environment.
• Familiarity with VIP support protocols, executive communications, and protocol awareness.
• Proven experience supporting C-level or senior executives in a high-pressure IT environment.
• Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and ServiceNow.
• Strong working knowledge of iOS and mobile device management (MDM) tools.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work independently and maintain professionalism under pressure.
• Flexibility to support after-hours or on-call rotations when required.
  
  

Preferred Qualifications:

• ITIL Foundation Certification or equivalent service delivery training.
• CompTIA A , Network , or Microsoft certifications (MD-100/MD-101).
• Experience supporting cloud-based productivity and collaboration tools such as Microsoft Teams and Zoom.
• Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
• Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.
  
  

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25 years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation
  
  

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
  
  

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance