What are the responsibilities and job description for the Field Technician - Level III | Req#4553 position at ActioNet, Inc.?
Description
ActioNet is looking for a Field Technician (Tier III) located in Montgomery, AL .Candidates should be eligible for a Secret Clearance for the Defense Program.The Field Technician will provide support to end users on a variety of issues.
Work location would be Maxwell AFB OR at Gunter Annex in Montgomery, AL
Responsibilities
- Identifies, researches, and resolves technical problems.
- Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
- Aids in asset management of on-site devices.
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.
Required Qualifications & Skills
- Bachelors Degree plus 1-2 years of experience OR in lieu of degree 6 years Field Technician support experience supporting computer networks, software, and hardware
- Eligible for Secret Clearance (US Citizen)
- Security CE or equivalent to the appropriate level of certification IAW DoD 8570.01-M Information Assurance Workforce Improvement Program to perform job duties.
About ActioNet
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 27 years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.
- With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What’s in It for You?
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Time Off (PTO) & 11 Paid Holidays
- Life and Disability Insurance
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Recognition and Referral Programs
- Employee Assistance & Identity Theft Protection