Service Desk Technician (Part Time)

Company Description Action Target, a wholly owned subsidiary of Safety Training Solutions, is headquartered in Provo, Utah and is the U.S. market leader in modern shooting range technology. The company serves commercial ranges, law enforcement agencies, and military organizations with over 4,000 products and more than 40 patents. Action Target provides start-to-finish solutions, including design, engineering, manufacturing, and installation of shooting range systems. In addition, the company designs specialized systems and conducts firearms training for law enforcement and various military divisions. Team members contribute to mission-critical safety and training solutions used nationwide.

Role Description The Service Desk Technician is a PART-TIME, on-site role based in Provo, UT. This role is responsible for providing first-line technical support for desktop computers, peripherals, and software used across the organization. Day-to-day tasks include responding to help desk tickets, diagnosing hardware and software issues, performing troubleshooting, and coordinating repairs or escalations as needed. The technician will install, configure, and maintain workstations, ensure adherence to IT standards, and document resolutions in the ticketing system. This role also supports end users with basic training, maintains accurate inventory records, and collaborates with the broader IT team to improve service quality and system reliability.

Qualifications

• Strong technical support and help desk support skills, including experience with ticketing systems and customer-focused service.
• Hands-on experience with desktop computers and computer repair, including hardware installation, upgrades, and maintenance.
• Proficient troubleshooting skills for Windows operating systems, business applications, and common network connectivity issues.
• Solid understanding of basic IT best practices, security awareness, and safe handling of equipment and data.
• Effective communication skills, with the ability to explain technical information clearly to non-technical users.
• Ability to prioritize multiple requests, work independently on-site, and collaborate with IT and other departments.
• Relevant certifications (e.g., CompTIA A , Network ) or equivalent practical experience are preferred.
• High school diploma or equivalent required; an associate degree in IT or related field is a plus.