What are the responsibilities and job description for the Front Desk Associate/Access Control (Part-Time 32 Hours) - Savina position at Action Property Management?
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action is seeking a Front Desk Associate/Access Control Officer (Part-Time 32 Hours) to join our team at our luxury association Savina in San Diego.
Under the direction of the assigned supervisor, the Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests.
Compensation: $20 to $22 per hour
Schedules:
Front Desk Associate: Wednesday & Thursday; 3:00 PM to 11:30 PM
Access Control Officer: Saturday & Sunday; 3:00 PM to 11:30 PM
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- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels.
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents.
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- Must have a high school diploma or GED equivalent.
- At least 1 year of customer service experience.
- Hospitality, luxury retail or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Salary : $20 - $22