What are the responsibilities and job description for the Director of Engineering & Operations position at Action Property Management?
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
The Director of Engineering & Operations is responsible for the overall leadership, management, and performance of the Association’s physical plant, building systems, and operational services. This role oversees day-to-day building operations, long-term asset management, preventive maintenance programs, vendor and staff performance, regulatory compliance, and capital or operational projects.
This position combines hands-on engineering oversight with strategic operational leadership to ensure safe, efficient, cost-effective, and high-quality building operations while supporting residents, staff, Management, and the Board of Directors.
Compensation: up to $150,000 depending upon experience
\nBuilding Engineering & Physical Plant Oversight (20%)
- Oversee the safe, efficient, and compliant operation of all building systems, including mechanical, electrical, plumbing, HVAC, fire/life safety, security, elevators, water circulation, gas distribution, and building automation/control systems.
- Monitor, maintain, repair, and optimize all common area equipment and systems and Association-maintained in-unit components.
- Plan, implement, and recommend system upgrades, repairs, and capital improvements in coordination with the General Manager and Board.
- Modify, optimize, and manage building control software to ensure energy efficiency and system performance.
- Ensure seasonal HVAC calibration and energy-efficient operations.
Preventative Maintenance & Asset Management (20%)
- Develop, implement, and oversee the preventive maintenance program across all Association assets using BuildingLink and Limble.
- Maintain accurate equipment inventories, maintenance records, and documentation.
- Oversee development and execution of the Annual Maintenance Calendar and ensure reserve study component accuracy, condition assessments, and repair schedules.
- Conduct regular inspections of all common areas and ensure deficiencies are promptly addressed.
- Perform quality assurance inspections of completed work for safety, compliance, and workmanship.
Operations & Vendor Management (15%)
- Manage all operational service contracts, including but not limited to janitorial, landscaping, pool, fitness equipment, trash, window washing, elevators, fire/life safety, HVAC, data systems such as video management, access control, network LAN, WAN, WiFi systems, BMS and remediation services.
- Prepare RFP’s, manage bid processes, analyze proposals, and provide vendor recommendations to Management and the Board.
- Supervise all vendors while on site and ensure work meets Association standards; recommend vendor continuation or termination as necessary.
- Provide proper resident notification and oversee vendor coordination to minimize operational disruptions.
- Prepare vendor performance evaluations and written reports as requested.
Staff Leadership & Supervision (15%)
- Directly supervisor and manage engineering, maintenance, and operations staff.
- Responsible for hiring, training, scheduling, performance evaluations, corrective action, and termination recommendations
- Oversee timekeeping, overtime approvals, payroll coordination, and staffing levels.
- Develop performance metrics and protocols to measure staff productivity and service quality.
- Foster a professional, collaborative, and high performing team environment.
Budgeting, Reporting & Administration (10%)
- Assist in preparing and managing the annual operating budget and reserve planning.
- Monitor operational expenditures and recommend cost control and efficiency opportunities
- Maintain accurate work order and tasks logs in BuildingLink and Limble.
- Prepare weekly operations updates and monthly staff/operations reports
- Maintain operational calendars, reports and documentation for Management and the Board.
- Manage inventories of tools, supplies, and operational equipment.
Resident Support & Customer Service (10%)
- Serve as a senior technical and operational resource for residents, staff and management
- Investigate and resolve resident complaints related to engineering, operations or vendor performance
- Oversee HOA architectural control and enforcement related to building systems and operational impacts per governing documents and local/state regulations.
- Maintain clear, professional communication with residents, committees, and the Board
Compliance, Safety & Inspections (5%)
- Ensure compliance with all city, state, and federal regulatory agency requirements
- Obtain necessary permits and coordinate inspections of building systems as required by code
- Conduct and document inspections in accordance with OSHA, Cal/OSHA, and applicable safety standards
- Maintain preparedness for audits, regulatory reviews, and insurance or remediation claims
Emergency Responses (5%)
- Maintain readiness and leadership emergency situations, including floods, fires, power outages, earthquakes and other disasters.
- Respond to and manage after-hours emergencies and arrange recovery services
- Ensure timely resident and stakeholder communications during emergencies
- Maintain certification as Fire Safety Director or an alternative, if required
- Be available by cell 24/7 for emergency response
- Minimum of (8) eight years of progressive experience in high-rise building engineering, operations management, or a combination of both.
- Proven experience managing internal teams and external vendors
- Strong working knowledge of mechanical, electrical, plumbing, HVAC, Fire/Life Safety Systems, and building automation.
- Ability to read and interpret construction drawings, specifications, and technical documents
- General familiarity with building codes, environmental and safety regulations, and the Uniform Commercial Building Code
- Proficiency with BuildingLink, Limble, and other industry-related software systems such as Microsoft Word, Excel, PowerPoint, Outlook, and Zoom.
- Water, fire, and mold remediation experience preferred
- Minimum of a high school diploma or equivalent. College degree, technical school degree preferred.
- EPA certification, EPA Universal 608, HVAC certificate, Certified Pool Operator certificate and High-Rise Fire Safety Director certificate (within 6 months of hire).
- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.
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We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.