Front Desk Receptionist for Physical Therapy sport performance gym

Job Overview
We are seeking a professional and personable Front Desk Receptionist to serve as the first point of contact for our dynamic physical therapy and sports performance gym. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and strong organizational abilities. This role involves managing patient interactions, coordinating appointments, and supporting administrative operations to ensure a seamless experience for clients and staff alike. The successful candidate will demonstrate proficiency in medical administrative support, medical billing, and familiarity with electronic health record (EHR) systems, contributing to the efficient operation of our healthcare environment.

Responsibilities

• MUST BE WILLING TO WORK SATURDAYS.
• Greet patients and visitors warmly, providing exceptional customer service while maintaining professionalism at all times.
• Manage appointment scheduling using EHR systems such as Epic, Meditech, or Athenahealth, ensuring accuracy and timely updates.
• Verify insurance coverage and perform insurance verification procedures to facilitate smooth billing processes.
• Handle medical records management, including filing, documentation review, and maintaining confidentiality in accordance with HIPAA regulations.
• Assist with medical billing and coding tasks, including CPT coding, ICD-9/ICD-10 coding, and Medicare documentation requirements.
• Operate multi-line phone systems efficiently while practicing proper phone etiquette to address patient inquiries and direct calls appropriately.
• Support office management tasks such as filing, data entry, and maintaining a clean, organized front desk area.
• Collaborate with clinical staff to coordinate patient intake processes and ensure accurate documentation review for care plans.

Skills

• Proficiency in, insurance verifications, authorizations, and health information management.
• Strong knowledge of HIPAA compliance standards and medical terminology relevant to physical therapy and sports performance clinics.
• Excellent computer skills.
• Exceptional customer service skills combined with professional phone etiquette and effective communication abilities.
• Bilingual capabilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic or healthcare office experience is preferred; familiarity with medical scheduling and electronic health records enhances efficiency. Join our team to provide outstanding administrative support that ensures a positive experience for every patient while supporting the operational excellence of our sports performance gym!

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20