What are the responsibilities and job description for the Customer Service Representative position at Action Packaging LLC?
Opus Packaging - West Michigan is a premier packaging company and supplier of corrugated products. Our philosophy and values are the backbone of Opus, but it's our employees who bring them to life. We know that the most important component of a thriving business is a thriving team.
We are currently searching for a Customer Service Representative for our Caledonia, MI location. As a Customer Service Representative, you can expect to provide exceptional service and support to our customers in coherence with promoting the corporate vision, mission statement, and core values.
Opus Packaging is pleased to provide a competitive medical, vision, dental insurance package along with company paid life insurance to you and your family. We also offer 401K, PTO, production bonus, safety bonus program and safety shoe reimbursement.
What you need to be successful at Opus Packaging:
- Must be 18 years or older.
- High school diploma or equivalent.
- Pass a pre-employment physical and drug screen.
- Work safely and attend all safety trainings.
- Be constantly aware of your surroundings.
It would be great if you also have:
- Bachelor's degree preferably in a related business or a minimum of three years related experience in the corrugated industry.
- Previous customer service experience.
- Excellent communication skills.
- Strong time management and planning skills.
- Capable of working independently and with a team.
- Well organized, detail oriented and the ability to multitask.
During a normal workday you can expect to:
- Project pricing/provide quotes to customers.
- Process new orders and receive, enter, follow up and confirm customer orders.
- Maintain and sustain a profile of every customer.
- Maintain achievement goals for every customer order.
As a part of the Opus team, you'll never be treated like just a number. We're a family and we are honored by everyone who chooses to join us. In addition to delivering the best possible products to our customers, we strive to create the best possible work environment for our team. At Opus we invest in each other and in our communities. Apply today and grow with us!