Demo

Community Services Navigator

Action Inc.
Gloucester, MA Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on!

Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Community Services team as a Community Services Navigator.

Action Inc. is about helping people and changing lives. We're dedicated to empowering individuals and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. Our mission is to advance economic equity and foster a thriving community on Cape Ann and beyond.

Job Summary : The Community Services Navigator will conduct intakes, provide referrals, and coordinate with partner agencies to ensure complete access to available resources for clients, particularly those in crisis situations.

Hours : Monday - Friday, 9 : 00 AM to 5 : 00 PM, NON-EXEMPT

Benefits : Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties / Responsibilities :

  • Assist clients in applying for available public benefits and assist with the application process for such benefits.
  • Provide advocacy to clients who are facing housing denials and terminations.
  • Conduct rental, mortgage, and / or utility arrearage counseling and screening for various financial resources for eligible clients.
  • Respond to clients requiring immediate assistance via urgent care policy.
  • Enter and update information on clients served in internal databases along with submitting paperwork to the Director of Community Services in a timely and efficient manner.
  • Participate in cross-training to provide emergency front desk coverage, as needed.
  • Attend and participate in departmental, organization-wide, and other meetings.
  • Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
  • Other duties as needed and assigned.

Required Skills / Abilities :

  • Excellent customer service and interpersonal skills.
  • Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.
  • Possess a sense of urgency and be client focused in a fast-paced environment.
  • Must maintain a high degree of confidentiality.
  • Strong organizational skills and an ability to multitask.
  • Proficient in Microsoft Office products.
  • Bilingual candidates, specifically Spanish / English or Portuguese / English, strong desired.
  • Education and Experience :

  • BS degree in Human Services or three years of relevant experience.
  • Physical Requirements :

  • Must be able to lift, move and carry up to 10 pounds.
  • Massachusetts Criminal Offender Record Information (CORI).

    Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.

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