Housing Support Services Coordinator

Department: Housing and Homelessness Prevention

Location: Downtown Boston - Chauncy Street

Compensation: $46,283 / year

• Review and verify that incoming assistance applications are complete, including all forms and supporting documentation, and meet the requirements of the assistance program. And return any incomplete applications to the Housing Support Services Specialist for follow –up.
• Certify complete applications for payment in accordance with federal, state, local and ABCD regulations/guidelines and policies.
• Coordinate payment process for assistance.
• Reconcile assistance payments to ensure accurate payment records.
• Perform reporting as required by the funding source.
• Maintain customer records with an emphasis on data integrity and confidentiality.
• Conduct outreach, schedule information sessions and provide general support to the program, as needed.
• Perform other related duties as assigned from time to time.
  
  
  

• Minimum of high school diploma or equivalent and one to three years of experience in human services. Associates or Bachelor’s degree in human services, social science or related field preferred.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
• Strong customer service skills and commitment to high quality program services.
• Ability to be organized and process a high volume of work.
• Demonstrated attention to detail.
• Strong problem solving and communication skills.
• Ability to use technology to effectively perform job duties.
  
  
  

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.