What are the responsibilities and job description for the Development Operations and Data Manager position at Action for Boston Community Development, Inc.?
Department: Development
Location: Downtown Boston - Tremont Street
Compensation: $70,000 - $74,000 / year
ABCD’s Development Department generates and maintains essential funding by building relationships, organizing events and fostering strategic partnerships to ensure long-term sustainability. The team is responsible for leading and implementing the comprehensive fundraising efforts to strengthen the organization’s financial health, to leverage public and private funding and to provide ongoing support to programs and services of the organization.
The Development Data and Operations Manager is responsible for the management of ABCD’s data, reporting and communications related to development and related funding resources. Holding an integral role connecting activities of the Development team and other ABCD departments, this position member maximizes the effectiveness of the customer relationship management (CRM) database via leveraging of data for all initiatives.
Key Responsibilities
- Serve as the primary administrator of the CRM database, ensuring strong governance, data integrity, and consistent business rules across the system
- Responsible for leadership stewardship workflows, such as CEO correspondence, donor lists, event information, and reports, to strengthen funder recruitment, retention, and engagement
- Build and maintain comprehensive database structure, including attributes, queries/exports, reports, and global settings, to support fundraising strategy, portfolio management, and leadership activity
- Manage integrations and data flow between the CRM and connected systems, like online giving portals and email tools, to ensure clean and reliable syncs
- Coordinate with Finance, Grants and other areas to ensure revenue processing and data entry workflows including coding, batching, imports, acknowledgements, and documentation to support accurate tracking and timely stewardship
- Lead reconciliation and reporting processes in partnership with Finance, including monthly close support, audit documentation, and ongoing revenue reporting
- • Maintain and continuously improve written CRM protocols and procedures; train users and provide ongoing support to ensure consistent and compliant practices
- Serve as the primary liaison to the CRM vendor and other companies for troubleshooting, system improvements, and platform optimization
- A minimum of a highschool diploma or equivalent and 5-10 years of experience administering a fundraising CRM/database in a nonprofit setting with demonstrated experience in gift processing, acknowledgements, coding, batching, and reconciliation support is required.
- Experience working with Raiser’s Edge stongly preferred.
- Proven ability to maintain data integrity through governance, protocols, standardization, and quality control
- Demonstrated knowledge of database structure tools (attributes, code tables, queries/exports, imports, global changes)
- Ability to produce fundraising reports and donor analytics for leadership, fundraising staff, and Finance
- Excellent organizational skills and attention to detail; able to manage high-volume work with deadlines (month-end, audits, appeals)
- Strong communication, oral and written skills; ability to work cross-functionally with multiple departments in an organization
- Demonstrated commitment to confidentiality and ethical handling of donor and financial data
- Ability to work in a diverse and multicultural setting and with a wide range of constituencies
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
Salary : $70,000 - $74,000