Career Advisor - Workshop/Resource Room Facilitator

Department: Education, Training, and Youth Services

Location: Roxbury - Malcolm X Boulevard

Compensation: $52,088 / year

• Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
• Determine customer suitability for center services by providing or arranging for the provision of appropriate services needed to facilitate the implementation and successful operation of the customer’s employment plan.
• Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
• Provide feedback and an objective perspective by gathering information through interviewing and observing individuals.
• Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Support customers through transitions and facilitate decision making and goal setting including, but not limited to, referrals to training, Section 30, and the training process.
• Assist customers in resource room using available technologies; troubleshoot computer and software problems.
• Research labor market issues and current workplace trends, maintaining knowledge of state-of-the-art career assessment instruments; administer and interpret as appropriate.
• Input relevant customer data appropriately and timely by following all MOSES entry policies.
• Establish and maintain an effective working relationship with Career Center partners.
• Maintain all areas of the Resource Room for cleanliness and organization.
• Perform other related duties as assigned from time to time.
  
  

• A Minimum of High School Diploma, or equivalent and a minimum of three years of customer service or relevant experience required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
• Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making.
• Effective communication and public speaking skills with the ability to advocate for career center customers.
• Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc. throughout our 20 cities/towns).
• Bilingual in Spanish and English preferred.
  
  

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.