General Manager

Overview

For nearly 50 years, Action Duct Cleaning, a family-owned, multi-generational leader in commercial, industrial, and residential duct cleaning and indoor air quality, has served Fortune 500 companies, government agencies, hospitals, schools, restaurants, and other premier clients throughout California and nationally.

As we continue to grow and expand our operations and franchise system nationally, we're looking for an experienced General Manager to oversee every aspect of our business. This executive leadership position is responsible for ensuring operational excellence, financial stability, employee development, customer satisfaction, overseeing our expanding franchise system, and driving continued company growth.

If you're an experienced leader with HVAC or related service industry experience who enjoys building great teams, improving systems, growing successful businesses, and helping lead a company through national expansion, we'd love to meet you. This role reports directly to the Owner and serves as the company's senior operational leader.

Compensation: $124,000 per year, plus benefits.

Key Responsibilities

• Lead the day-to-day operations of the company while executing the Owner's vision and long-term strategic goals.
• Oversee Operations, Sales, Marketing, Human Resources, Accounting, Finance, Customer Service, Safety, Administration, IT, and Facilities.
• Provide leadership and oversight of our franchise system, ensuring franchise locations maintain our standards of quality, service, and operational excellence while supporting continued national expansion.
• Recruit, hire, develop, mentor, and evaluate managers and employees while creating a culture of accountability and continuous improvement.
• Monitor company financial performance, budgets, profitability, cash flow, accounts receivable, and key performance indicators.
• Review operational and financial reports and implement improvements that increase efficiency and profitability.
• Ensure exceptional customer satisfaction through high-quality service delivery and operational excellence.
• Oversee business development, sales initiatives, marketing programs, and customer retention efforts.
• Ensure company compliance with OSHA regulations, employment laws, contractor licensing requirements, insurance requirements, and corporate policies.
• Develop and maintain company policies, procedures, training programs, and operational systems.
• Work closely with department managers to solve problems, remove obstacles, and improve performance.
• Lead quality assurance initiatives and investigate operational issues to identify root causes and implement lasting solutions.
• Plan for future growth by improving processes, expanding service offerings, supporting our national expansion strategy, developing leadership talent, and identifying new business opportunities.
• Protect company assets while maintaining a positive workplace culture built on honesty, professionalism, and teamwork.

Required Qualifications

• Proven experience leading multiple departments within a growing organization.
• Five (5) years of experience in HVAC, mechanical contracting, commercial services, facilities management, construction, restoration, duct cleaning, or another related field-service industry is required.
• Strong financial and business management skills, including experience with budgets, Profit & Loss statements, cash flow, and key performance indicators (KPIs).
• Demonstrated ability to recruit, lead, mentor, develop, and retain high-performing employees and management teams.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• High level of integrity, professionalism, and confidentiality.
• Proficiency with Microsoft 365 and business software.
• Valid Driver's License.

Preferred Qualifications

• 10 years of progressive leadership or management experience.
• Bachelor's degree in Business Administration, Management, Engineering, Finance, or a related field.
• Experience managing multiple departments and teams.
• Experience with budgeting, forecasting, financial management, and key performance indicators (KPIs).
• Knowledge of OSHA regulations, workplace safety, and regulatory compliance.
• Experience overseeing franchise operations or multi-location businesses.
• Experience implementing operational improvements and business growth strategies.
• Lean Six Sigma, EOS, or continuous improvement experience is a plus.

Why Join Action Duct?

• Lead one of California's most respected duct cleaning companies with nearly 50 years of industry leadership
• Help lead a company poised for national expansion through the growth of our operations and franchise system
• Work directly with the Owner and play a key role in shaping the company's future
• Make a measurable impact by leading strategy, improving operations, and driving long-term growth
• Lead an experienced team while building and developing the next generation of company leaders
• Join a family-owned company that values integrity, innovation, accountability, and teamwork
• Competitive salary of $124,000 per year
• Health insurance
• 401(k)
• Paid time off
• Professional development and leadership training opportunities
• Opportunity to build a long-term career with a stable, growing company recognized for excellence in commercial, industrial, and residential duct cleaning

Our Core Values

• Improving the Quality of Life
• Remarkable Service
• Passion to Do Better
• Commitment to Honesty
• Selfless Teamwork

Ready to lead one of California's premier duct cleaning companies through its next phase of national growth? We'd love to hear from you. Submit your resume and a brief cover letter explaining why you'd be a great fit for Action Duct Cleaning.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person