What are the responsibilities and job description for the Radio Communications Technician position at Action Ambulance Service Inc?
Radio Communications Technician — Programming & Repair
Action Ambulance | Home Base: Wilmington, MA
Coverage Area: Central New Hampshire through Western Massachusetts
Action Ambulance is seeking a skilled, hands-on Radio Communications Technician proficient with Kenwood, Motorola, and Icom equipment. This position supports reliable EMS communications through radio programming, code plug development, troubleshooting, repair, and provider training materials.
Responsibilities
- Develop, maintain, and document radio code plugs and programming templates.
- Program and configure portable and mobile radios, including channels, zones, scan lists, and operating settings.
- Ensure all radios are identically programmed, with consistent channel names, zones, scan lists, and operating settings, where equipment capabilities and operational requirements allow.
- Diagnose and resolve radio, antenna, power, audio, and connectivity problems.
- Repair or replace defective components and coordinate outside service when needed.
- Test equipment after programming or repair to confirm proper operation.
- Maintain accurate equipment inventories, programming backups, and service records.
- Develop clear training documents and quick-reference guides for EMS providers covering radio operation, channel selection, emergency features, and basic troubleshooting.
- Travel between company locations to provide technical support and preventive maintenance.
Qualifications
- Demonstrated proficiency programming and servicing Kenwood, Motorola, and Icom radios.
- Experience developing code plugs and using manufacturer programming software and cables.
- Strong troubleshooting and repair skills with portable and mobile radio equipment.
- Ability to use appropriate diagnostic tools and confirm equipment performance.
- Strong organizational, documentation, and communication skills.
- Ability to work independently and explain radio functions to EMS providers.
- Valid driver’s license and ability to travel throughout the coverage area.
- EMS or public safety communications experience preferred.
Location & Travel
The position’s home base is Wilmington, MA, with travel required throughout Central New Hampshire and Western Massachusetts. Company vehicles are available and/or fuel compensation is provided for approved work-related travel.