Intake Specialist

Actec Systems is seeking detailed-oriented, good listeners, and dedicated agents to become part of our diverse team and provide exceptional customer service. Beyond answering the calls for our customers every day, you’ll be part of high-energy, collaborative culture where you can grow and advance in your career. The ideal candidate will have a welcoming personality and exercise extreme attention to detail.

Actec Systems, a Sertec Company, has provided uninterrupted service every hour of the day since 1989. We continue to change the rules of claim and incident reporting management through full-cycle claim and incident reporting solutions that improve productivity and reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Actec’s full-cycle approach moves beyond just transferring information from policyholders to designated stakeholders to provide our clients with total information management.

Compensation/Position details:

· Competitive starting rate of $15.00 per hour with paid training. New hires will be evaluated for an increase after 6 months upon achieving quality and productivity goals*

· Full-time and stable employment opportunity

Current available shifts:

• 1:00 PM - 9:30 PM with Off Days: Sunday and Monday
• 6:00 AM - 2:30 PM with Off Days: Friday and Saturday

• Position start date: Monday, April 1, 2024

Additional job details:

Actec provides full-service contact center support, with a proprietary system built specifically for FNOL intake. We specialize in all lines of coverage with an array of tools and services available to configure intake. Our contact center is open 24/7/365, and utilizes state-of-the-art voice over IP Avaya call management technology.

· Work from home option available after 90 day probationary period

· Work site location is 5665 New Northside Drive, Suite 400, Atlanta, GA 30328, 1 mile from I-75 and I-285*

· We are seeking to fill positions immediately

Job Requirements:

• Pass a drug test
• Have valid ID and social security card
• Pass proficiency test
• Excellent oral and written communication skills
• Have a warm and professional voice tone
• Have a dependable vehicle for transportation.
• Have at least 1 year of customer service experience **call center experience preferred**
• Excellent organizational skills and attention to detail

Position start date: Monday, April 1, 2024

Salary: Starting pay $15.00 with pay increase after 6 months.

Job Type: Full-time

Pay: $15.00 - $15.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• Call center
• In-person

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Atlanta, GA 30328 (Required)

Ability to Relocate:

• Atlanta, GA 30328: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $15