Software Project Manager

Job Title: Software Project Manager

Job Description

The Service Manager is responsible for overseeing the maintenance, warehouse, and performance of automated traffic enforcement systems, such as speed and red-light cameras. This role ensures optimal system uptime, inventory accuracy, regulatory compliance, and high-quality service delivery to municipal and government clients.

Responsibilities

• Manage day-to-day service operations for automated enforcement systems across assigned regions.
• Manage warehouse inventory and logistics, including monitoring new inventory shipments, spare parts, and reserve units.
• Ensure all systems, including cameras, sensors, and back-office software, are functioning at peak performance and meet contractual SLAs.
• Develop and implement preventive maintenance schedules, manuals, and service protocols.
• Monitor system health metrics and coordinate rapid responses to outages or malfunctions.
• Supervise and support field technicians, service coordinators, and subcontractors.
• Provide training on equipment, safety standards, and troubleshooting procedures.
• Conduct performance evaluations and foster a culture of accountability and continuous improvement.
• Review regular service reports, performance updates, and compliance documentation.
• Address client concerns, escalations, and service requests in a timely and professional manner.
• Oversee calibration and validation of enforcement systems in accordance with company, legal, and engineering standards.
• Stay current on emerging technologies in traffic enforcement and recommend system upgrades.
• Ensure all systems comply with local, state, and federal regulations governing automated enforcement.
• Collaborate with engineering, sales, and project management teams to ensure smooth project execution.

Essential Skills

• Traffic engineering expertise.
• Leadership skills with experience leading at least 12 people.
• Bachelor's degree and 5 years of experience in the traffic technology sector.
• Customer interfacing experience.
• Experience in networking between camera and customer office sites.
• Experience in building and creating culture within teams.
• Skills in electrical systems, troubleshooting, data systems, lidar, radar, and camera systems.
• Electrician experience.

Additional Skills & Qualifications

• Experience working with government or public sector clients is highly preferred.
• Ability to interpret technical documents, schematics, and regulatory requirements.
• Experience Lidar and Radar experience
• Excellent communication and client relationship skills.
• Problem-solving mindset with the ability to make decisions under pressure.
• Ability to work on-call or after hours for critical system issues.
• Understanding of safety protocols and fieldwork best practices.

Work Environment

The office is located in Rockville, Maryland, but the role involves traveling to different sites. Within the first two weeks of starting, you will be flown to Germany for a 2-3 week training on the product. The position offers room for growth, with potential opportunities opening for the head of Field Managers as the company expands and takes on more customer projects.

Job Type & Location

This is a Permanent position based out of Louisville, KY.

The pay range for this position is $95000.00 - $115000.00/yr.

Benefits
• Health, Dental, and Vision coverage - company pays 90% of employee premiums.
• Retirement Plan - Simple IRA and Roth IRA with competitive options
• Short-Term Disability
• Paid Vacation and Sick Days

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Jun 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $95,000 - $115,000