Senior IT Technician

Job Title: IT Technician

Job Description

The IT Technician serves as the primary on-site IT resource, working closely with an external Managed Service Provider to deliver reliable, day-to-day technical support and systems administration. This hands-on role combines Tier 1 and Tier 2 support with ownership of internal IT improvements, small-to-mid-sized projects, and technology initiatives. The position is ideal for a technically strong professional who enjoys troubleshooting, leading IT projects, and driving innovation through AI tools and automation to enhance business operations and efficiency.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across hardware, software, and user systems.
• Troubleshoot and resolve technical issues independently, ensuring minimal disruption to users.
• Set up, configure, and deploy desktops, laptops, and mobile devices for new and existing staff.
• Manage user onboarding and offboarding, including accounts, permissions, and equipment assignments.
• Serve as the primary internal point of contact for IT support requests and inquiries.
• Administer and manage user accounts in Active Directory, Microsoft 365, and Entra ID.
• Administer software licensing for systems such as ERP, CRM, SolidWorks, Microsoft, and other business applications.
• Handle software-related tickets that involve coordinating with licensing vendors.
• Maintain endpoint and device management systems and enforce security policies and standards.
• Monitor system performance and escalate advanced or complex issues to the Managed Service Provider when necessary.
• Lead and execute small-to-mid-sized IT projects, including hardware rollouts, upgrades, and software implementations.
• Identify recurring technical issues, analyze root causes, and implement long-term solutions.
• Research, evaluate, and recommend new software, hardware, and tools that support business goals.
• Act as the internal lead in coordinating system upgrades and infrastructure improvements.
• Collaborate with organizational leadership and the Managed Service Provider on technology initiatives and roadmaps.
• Evaluate and implement AI tools to improve internal workflows, productivity, and operational efficiency.
• Develop or support basic automation solutions, including scripts, workflows, and reporting tools.
• Identify opportunities to streamline processes using AI and automation and propose practical solutions.
• Assist with rollout, user adoption, and ongoing support for new technologies and tools.
• Stay current on practical AI applications and automation trends relevant to business operations.
• Act as the primary liaison between internal users and the Managed Service Provider, ensuring clear communication.
• Escalate complex issues to the Managed Service Provider and coordinate timely resolution.
• Assist with cybersecurity efforts, infrastructure changes, and major IT projects in partnership with the Managed Service Provider.
• Ensure proper documentation and knowledge sharing between internal systems and the Managed Service Provider.
• Maintain accurate IT documentation, including procedures, configurations, and knowledge base articles.
• Track and manage IT assets and support hardware lifecycle planning and replacement strategies.
• Enforce IT policies, security standards, and best practices across the organization.
• Support users working in LAN/WAN environments and remote access configurations, including VPN.

Essential Skills

• 4–8 years of hands-on IT experience in support and systems administration roles.
• Strong experience providing Tier 1 and Tier 2 support for hardware, software, and user systems.
• Proficiency with endpoint and device management tools.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience supporting users in LAN/WAN environments and Microsoft Windows networking.
• Experience configuring and supporting remote access solutions, including VPN.
• PowerShell or other scripting experience for automation and administrative tasks.
• Experience or strong interest in AI tools, security, automation, and workflow optimization.
• Strong troubleshooting and problem-solving skills with the ability to resolve issues independently.
• Ability to manage user accounts in environments such as Active Directory, Microsoft 365, and Entra ID.
• Ability to administer software licensing and coordinate with software vendors.
• A certification strongly preferred.

Additional Skills & Qualifications

• Experience with virtualization environments at an administration level, including VMware and Hyper-V.
• Exposure to ERP systems or manufacturing and engineering software environments.
• CompTIA A certification.
• CompTIA Network certification.
• Microsoft Certified: Azure Fundamentals or similar certifications.
• Experience working with or alongside a Managed Service Provider.
• Familiarity with tools and concepts related to AI, automation, scripting, and workflow optimization.
• Ability to research and evaluate new technologies and present recommendations to leadership.
• Strong communication skills to effectively liaise between users and external IT partners.

This is a Permanent position based out of Pewaukee, WI.

The pay range for this position is $85000.00 - $100000.00/yr.

Profit sharing, 401K, Health, Dental, Vision and Annual bonus

This is a fully onsite position in Pewaukee,WI.

This position is anticipated to close on May 1, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $85,000 - $100,000