Quality Assurance Specialist

The Quality Assurance Specialist plays a key role in ensuring consistent product quality and reliable processes within a manufacturing environment focused on paints, coatings, adhesives, or chemicals. This role develops and maintains product and process specifications, designs inspection and testing procedures, and supports scale-up of new technologies to prevent quality issues before production. The specialist also serves as a primary point of contact for quality-related customer concerns, leading investigations, root cause analyses, and corrective actions to drive continuous improvement.

• Participate in the development of product and process specifications to ensure clear, consistent quality standards.
• Create and implement inspection and testing criteria or procedures for quality control across products and processes.
• Coordinate the selection and implementation of quality control equipment, including inspection gauges and related tools.
• Review and update standard operating procedures and quality assurance manuals to maintain current and effective documentation.
• Document key risks, controls, and assessments of adequacy to support robust quality management and risk mitigation.
• Create, implement, and maintain comprehensive processes that improve clarity, consistency, and overall quality performance.
• Assist in scale-up studies and the review and verification of new technology and equipment to predict and prevent quality issues prior to the first production batch.
• Identify critical points in the operations process and specify sampling procedures to be used at these points.
• Conduct experiments to identify abnormal product quality, including issues with raw materials, and determine the root cause of problems.
• Research identified discrepancies to determine root causes and provide recommendations on how to mitigate associated risks.
• Work closely with technical and operations teams to resolve and prevent new product scale-up issues.
• Investigate customer issues related to quality concerns, including paint, process, containers, or delivery aspects.
• Determine short-term immediate countermeasures and containment activities to help customers resume production, prevent off-quality outflow to other customers, and contain off-quality materials within the facility and external warehouses.
• Create detailed root cause analysis and investigation reports for internal stakeholders and external customers.
• Analyze customer complaints for patterns and trends, summarize findings, and recommend corrective actions based on identified trends.
• Monitor the performance of quality control systems to ensure effectiveness and efficiency, recommending improvements as needed.
• Report and track significant deviations from quality standards and lead the identification and implementation of corrective actions as part of continuous improvement and PDCA projects.
• Produce reports regarding nonconformance of products or processes, root cause analysis outcomes, and quality trends.
• Participate in root cause analysis of off-quality batches to drive corrective and preventive actions.
• Represent the Quality Department in meetings with customers or suppliers to discuss quality performance, issues, and improvements.
• Travel to customer or supplier locations as a quality representative when necessary to support investigations, relationship management, and quality initiatives.
• Manage and respond to customer complaints, ensuring timely investigation, communication, and resolution.

• Bachelor’s degree in Chemistry.
• At least 3 years of chemistry experience in paints, coatings, adhesives, or chemicals.
• Strong understanding of quality assurance principles and practices in a manufacturing or process environment.
• Ability to develop and implement inspection and testing criteria and procedures for quality control.
• Experience conducting experiments to investigate abnormal product quality and raw material issues.
• Proven ability to perform root cause analysis and develop effective corrective and preventive actions.
• Capability to document risks, controls, and adequacy assessments in a structured and clear manner.
• Experience handling and resolving customer complaints related to product quality.
• Strong analytical skills to identify patterns and trends in quality data and customer feedback.
• Effective communication skills to prepare clear reports and represent the Quality Department in internal and external meetings.
• Ability to collaborate with technical and operations teams to resolve scale-up and production quality issues.
• Willingness and ability to travel to customers or suppliers when required.

• Experience with ISO 9001 quality management systems is a plus.
• Previous work with customer complaints in a manufacturing or chemical environment is highly beneficial.
• Background in food industry quality may be considered, although experience in paints, coatings, adhesives, or chemicals is preferred.
• Familiarity with PDCA (Plan-Do-Check-Act) or similar continuous improvement methodologies.
• Experience coordinating quality control equipment selection and implementation, such as inspection gauges.
• Ability to review and update standard operating procedures and quality assurance manuals.
• Strong problem-solving mindset with attention to detail and a focus on preventive actions.
• Comfort working in cross-functional teams and representing quality interests with customers and suppliers.

This position operates on a first-shift schedule, typically from 8:30 a.m. to 4:00 p.m., with flexibility in start time if needed. The role is based in a manufacturing and laboratory-oriented environment focused on paints, coatings, adhesives, or chemicals, involving close collaboration with technical, operations, and quality teams. The work includes time in production areas and meetings with customers and suppliers, as well as occasional travel to external sites to support quality investigations and initiatives.

This is a Contract to Hire position based out of Munster, IN.

The pay range for this position is $31.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Munster,IN.

This position is anticipated to close on Aug 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $31 - $40