Product Surveillance Associate

The Product Surveillance Associate provides clinical and safety assessments of post-market events and plays an integral role in supporting marketing compliance with global regulations. This position operates with minimal supervision and involves frequent interaction with customers, healthcare professionals, and internal stakeholders across the organization. The role focuses on processing and investigating product complaints, providing technical support, and ensuring all activities align with the company’s quality system.

Responsibilities

• Provide clinical and safety assessments of post-market events to support regulatory and marketing compliance.
• Work with minimal supervision while collaborating closely with customers, healthcare professionals, and internal teams at all levels of the organization.
• Process product complaint reports received by phone, electronic communication, or verbal correspondence in accordance with applicable standard operating procedures (SOPs).
• Provide technical support and remote troubleshooting guidance to customers and internal partners as needed.
• Conduct follow-up activities to obtain necessary information and close complaint records in a timely and compliant manner.
• Complete complaint investigations, including coordinating and executing product returns and subsequent evaluations.
• Review manufacturing records and other relevant documentation to support thorough and accurate complaint investigations.
• Ensure appropriate approvals are obtained and documented as part of complaint record closures.
• Process product replacement orders in response to validated complaints, ensuring accurate and timely fulfillment.
• Create device service orders and manage related documentation in line with established procedures.
• Utilize the company’s inventory management system, with a preference for experience using SAP, to track and manage product and service orders.
• Execute all complaint processing activities in accordance with the company’s Quality System and applicable regulatory requirements.
• Document findings, conclusions, and actions using clear, precise, and compliant technical writing.
• Apply strong problem-solving skills to identify root causes, trends, and potential corrective actions related to product complaints.
• Maintain accurate, complete, and auditable records of all complaint handling activities.

• Bachelor of Science (BS) degree in a Physical Science or Engineering, or equivalent experience.
• Experience in Quality Assurance and/or in a regulated industry or similar environment.
• Strong technical writing skills with the ability to clearly document investigations, findings, and conclusions.
• Strong general problem-solving skills to support effective complaint investigations and issue resolution.
• Ability to work with minimal supervision while managing multiple tasks and priorities.
• Comfort interacting professionally with customers, healthcare professionals, and internal stakeholders at all levels.
• Vision assessment meeting 20/20 near visual acuity and acceptable color vision requirements.
• Familiarity with quality systems and complaint handling processes in a regulated environment.

• SAP experience or familiarity with enterprise resource planning (ERP) and inventory management systems.
• Experience processing product complaints, product returns, and service orders.
• Background in medical devices, healthcare, or other highly regulated sectors.
• Experience working with standard operating procedures (SOPs) and global regulatory requirements.
• Ability to interpret and review manufacturing records and technical documentation.
• Attention to detail and strong organizational skills to ensure timely and accurate closure of complaint records.
• Capability to provide remote technical support and troubleshooting to customers and internal teams.
• Willingness to work on a defined one-year contract assignment.

This role operates within a structured, quality-driven environment in a specialty healthcare and aesthetics-focused organization. You will work primarily in an office or hybrid setting, using computers, phones, and digital tools to process complaints, document investigations, and communicate with customers and healthcare professionals. The position involves extensive use of quality system software, inventory management tools, and potentially SAP for order and inventory management. The workday typically follows standard business hours, with expectations for timely follow-up and closure of complaint records. A professional appearance is expected, consistent with a corporate healthcare and aesthetics environment. The organization emphasizes a purpose-driven culture focused on helping people look better, feel better, and live better, and promotes a balanced approach to work and life.

Job Type & Location

This is a Contract position based out of Sturtevant, WI.

The pay range for this position is $22.75 - $22.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sturtevant,WI.

This position is anticipated to close on May 15, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $23