Job Title: Pharmacy Technician CXC Technician

The Customer Experience Technician is responsible for providing a superior customer experience to customers and fostering a supportive environment for optimal patient care. This role involves handling high volume phone calls and data order entry, supporting Pharmacy Solutions management to fulfill the company's mission.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, e-scripts, verbal, and written prescription orders.
• Input all information into the LifeFile System.
• Charge credit cards for orders.
• Answer patient phone calls and provide excellent customer service.
• Process refill requests from patients and doctors’ offices.
• Call patients about new prescriptions and IVR requests.
• Contact doctors for refill requests.
• Maintain compliance with company and HIPAA patient confidentiality requirements.
• Follow all policies and procedures set forth by the company.
• Perform other duties as assigned.

• Pharmacy experience (minimum 1 year).
• Strong customer service skills, including handling stressful calls with upset customers.
• Data entry skills with the ability to learn the Pharmacy Software System.
• Basic math skills.

• Pharmacy technician certification (Cpht).
• Customer service expertise.

The work schedule is Monday through Friday, from 9:30 a.m. to 6 p.m. The CXC Technician will have their own workspace, including a desk, to ensure a comfortable environment. The dress code is business casual, and jeans are acceptable.

Job Type & Location

This is a Contract to Hire position based out of Madison, Wisconsin.

Pay and Benefits

The pay range for this position is $19.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $20 - $22