What are the responsibilities and job description for the Member Support Specialist position at Actalent?
About the Role
We are seeking Member Support Specialist to join our Member Support Center team. In this role, you will provide inbound support for Medicaid members, assisting with benefit education, PCP changes, ID cards, transportation coordination, and other services. You’ll play a vital role in ensuring members receive timely, accurate, and compassionate support.
Daily Schedule
- Hours of operation: 8:00 AM – 6:30 PM CST
- Shifts available: 8:30–5:00, 9:00–5:30, 9:30–6:00, 10:00–6:30
- Training: 1-hour lunch break; post-training: 30-minute lunch two 15-minute breaks
What You’ll Do
- Answer requests from members with professionalism and empathy
- Educate members on benefits and services
- Coordinate care and services including PCP changes, ID cards, and transportation
- Maintain accurate documentation and adhere to compliance standards
- Collaborate with team members in a fast-paced call center environment
Requirements
- Education: High School Diploma required; BA in Social Work, Healthcare Management, or related field preferred
- Experience:
- 5 years working with in call centers for a Managed Care Organization
- Strong experience in customer service and call center operations
- Experience with MCO insurance required
Job Type & Location
This is a Contract position based out of San Antonio, TX.
Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application DeadlineThis position is anticipated to close on Jun 29, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $20 - $24