What are the responsibilities and job description for the Member Support Specialist position at Actalent?
About the Role
We are seeking Member Support Specialist to join our Member Support Center team. In this role, you will provide inbound support for Medicaid members, assisting with benefit education, PCP changes, ID cards, transportation coordination, and other services. You’ll play a vital role in ensuring members receive timely, accurate, and compassionate support.
Daily Schedule
- Hours of operation: 8:00 AM – 6:30 PM CST
- Shifts available: 8:30–5:00, 9:00–5:30, 9:30–6:00, 10:00–6:30
- Training: 1-hour lunch break; post-training: 30-minute lunch two 15-minute breaks
What You’ll Do
- Answer requests from members with professionalism and empathy
- Educate members on benefits and services
- Coordinate care and services including PCP changes, ID cards, and transportation
- Maintain accurate documentation and adhere to compliance standards
- Collaborate with team members in a fast-paced call center environment
Requirements
- Education: High School Diploma required; BA in Social Work, Healthcare Management, or related field preferred
- Experience:
- 5 years working with ABD populations in call centers, Medicaid programs, or MCOs
- Strong experience in customer service and call center operations
- Experience with MCO insurance required
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 30, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $20 - $24