Front Office Medical Assistant

Job Title: Medical Assistant

Schedule: Monday-Friday / 8am-4:30pm

Key Responsibilities

Phone Triage & Patient Support

• Answer incoming patient calls and assess needs, routing appropriately or escalating to clinical staff as needed
• Perform basic triage by documenting symptoms and relaying information to providers or nurses
• Provide patients with instructions, appointment information, and follow-up guidance
• Manage patient portal messages and return calls in a timely, professional manner
• Document all patient interactions accurately in the EMR

Prior Authorization & Coordination

• Submit and track prior authorizations for medications, procedures, and diagnostic testing
• Verify insurance coverage and obtain required approvals from payers
• Communicate with insurance companies, pharmacies, and providers to resolve authorization issues
• Monitor pending authorizations and follow up to ensure timely approvals
• Maintain accurate documentation of authorization statuses and outcomes

Administrative Support

• Assist with scheduling, referrals, and coordination of care
• Maintain organized records and ensure compliance with HIPAA and clinic policies
• Support providers and clinical staff with documentation and workflow efficiency

Work Environment

This role is based in an office-based primary care practice. The Medical Assistant works in exam rooms, clinical areas, and front-office spaces, using an electronic medical record system, including Cerner and PowerChart, to support patient care. The environment is fast-paced and team-oriented, with frequent interaction with patients, providers, and other clinical staff. Standard clinical attire is expected, appropriate for working in a medical office setting.

This is a Contract to Hire position based out of Knoxville, TN.

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Knoxville,TN.

This position is anticipated to close on May 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $18 - $22