Customer Support Engineer

Job Summary:

We are seeking an experienced customer service engineer to install, maintain and trouble shoot SMT Equipment.

Competence:

Be orderly, organized, results-oriented, quickly responsive, and able to coordinate work. Must handle advanced technology tools (spreadsheets, worksheets, etc.).

Be competent, based on appropriate education, training, or experience in overall performance.

• Proficient with Microsoft Office Suite
• Working knowledge of SMT Equipment, PLC programming, and electrical/mechanical aspects of automation
• Able to effectively work with the customer
• Excellent communication skills and team collaboration
• Highly analytical
• Travel as needed (national and international)
• Willing to work overtime as needed
• Physical demands are representative of those an employee will encounter while performing the functions in a typical office and manufacturing environment.

Qualifications/Experience Requirements:

• High School diploma or equivalent.
• Ability to travel
• Mechanical, electrical, and software skills are a must.
• Five or more years of experience in manufacturing and automation
• Customer support preferred
• Experience using CAD and CAM software preferred

Function and Scope:

• Receive direct service calls from customers.
• Troubleshoot, diagnose, and restore function to non-functioning components including servos, sensors, and control components.
• Conduct preventative maintenance on existing automation equipment. Install, maintain, and replace automation systems at key points in the production process.
• Provide customer training.
• Plan and schedule service trips.
• Issue quotes to customers.
• Log equipment usage, parts replacement, and scheduled maintenance to ensure maximum functionality.
• Periodically report to leadership regarding automation capabilities and status.
• Develop and maintain customer relationships and communicate equipment status often to the customer. Generate service reports for the customer and management.
• Follow all procedures and work instructions as defined in the ISO 9001 Quality Management System.

Job Type & Location

This is a Contract position based out of Alpharetta, GA.

The pay range for this position is $60000.00 - $100000.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alpharetta,GA.

This position is anticipated to close on Sep 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $60,000 - $100,000