Customer Support Engineer

Description

Job Description:

Principal Responsibilities:

Execute, support, and lead delivery of Energy Management Solutions to customers. Working

independently under the direction of the BAS Specialist Supervisor in performing any other

designated work. Interact with customers, clients, contractors, and vendors to provide proper

workflow and completion schedules.

Job Responsibilities:

• Support and provide superior service via calls, e-mails, tickets, and special projects
• Complete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates.
• Understanding and reviewing technical documents such as wiring diagrams, as-builts, etc.
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment’s and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Knowledge, Skills & Abilities:
  • Highly organized individual with above average time management skills
  • Ability to resolve customer conflict quickly and effectively
  • Able to provide direction and guidance to other team members
  • Significant contribution to department or unit by applying advanced knowledge of one or more functional areas
  • Excellent communication skills as well as the ability to work well in a team environment and manage the team effectively.
  • Must be a self-starter and possess the ability to organize and plan your work schedule
  • Must possess the ability to work without close supervision
  • Always maintain a professional presentation in appearance
  • Must be able to multitask-be able to work on multiple tasks/projects at one time

Education / Certifications:

High School Diploma or equivalent, plus additional specialized courses or short-term training

(one year or less) with a minimum of 2 years experience

OR

Associates Degree, Technical/Business School Certificate or Diploma, Skilled Trades

Apprenticeship, or other post-high school training (two years duration) with a minimum of 1

years’ experience

Minimum Qualifications:

• Technical support, customer support, or prior related experience.
• Solid communication skills (ability to follow/direct written and verbal instruction)
• Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, and other directly related software
• Requires passion and dedication to providing the customer with innovative and superior building automation systems and outstanding customer service
• Must be able to work in a team environment
• Preferred Qualifications:
  • HVAC (Heating, Ventilating and Air Conditioning) / Electrician and/or controls service coordinator, service technician, service dispatcher or equivalent experience
  • Prior experience in HVAC and/or Building Automation
  • Solid understanding of IP networking and computer fundamentals
  • Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)

Schedule: Monday-Friday, 8-hour standard day

Hybrid position

Skills

Technical support, Troubleshooting, Product support, Customer service

Top Skills Details

Technical support, Troubleshooting, Product support

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Kennesaw, GA.

The pay range for this position is $10.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Kennesaw,GA.

This position is anticipated to close on Apr 20, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $10 - $15